Dr. Shelley Kirkpatrick is the Director of Assessment Services for Management Concepts, a training and professional services company located in Tysons Corner, Virginia. She leads all assessment and training evaluation design, development, and implementation initiatives. Her work focuses on helping her clients 1) identify mission critical competency gaps to inform human capital management and 2) get the most out of their training programs by evaluating training effectiveness. She is an organizational psychologist with more than 20 years of experience developing individual and organizational assessments for the federal government. A former professor at Carnegie Mellon University and The American University, Dr. Kirkpatrick has authored more than 35 articles on leadership, motivation, and related assessment topics in academic journals as well as practitioner-based publications. She holds a Ph.D. in organizational behavior and human resource management from the Smith School of Business, University of Maryland at College Park, and a B.S. in psychology from Bowling Green State University. She currently serves as the President of the International Society for Performance Improvement’s Potomac Chapter.