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Explore HCI's collection of curated research, white papers, case studies and infographics on trending talent management topics.

BlogMultiplier or a Diminisher?

Are You a Multiplier or a Diminisher? | #hcsummit

April 9, 2013 | Krystin Fakalata | HCI

The second day of the 8th annual HCI Summit is off to a fantastic start. We were treated to a keynote from Colleen McCreary, Chief People Officer at Zynga. McCreary shared the highs and lows of a young, energetic company and their talent challenges. For Zynga to keep their smart talent, they had to have leaders keep their focus on talent from the very beginning – the CEO challenged McCreary to ensure leaders spent 20% of their time on talent building. No matter the threats and changes, McCreary was always able to go back to that vision.

Next up after McCreary, Liz Wiseman, author of Multipliers, gave an energetic presentation of her findings that stemmed from the question, why do some leaders get more from their people and others don’t? Turns out that multiplier leaders don’t just get more from their people, they get two times more intelligence from their people for FREE. How?

BlogTo Sell is Human

We're All in Sales | #hcsummit

April 8, 2013 | Krystin Fakalata | HCI

The first day of HCI’s 8th annual Human Capital Summit began with a keynote from best-selling author and thought leader Dan Pink. Pink looked out at the packed house of human capital attendees and promptly convinced them they were all in sales. At some point in everyone’s day, he concluded, there are times when you must convince someone else to part with something they hold dear—it might be time, money, attention, engagement, etc.
What? Ugh, not sales.


Get Started with Twitter and HootSuite

April 8, 2013 | Alexandra Samuel | Harvard Business School Publishing

With so many people drinking from the Twitter fire hose, it's no wonder that some people have suggested that it can replace the soon-to-be defunct Google Reader. But that vision is based on the mistaken idea that Twitter, at its ...

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Evaluate Your Recruiting Process

April 8, 2013 | SHARLYN LAUBY | HR Bartender

For as long as I’ve been in HR, hiring and retaining talent has been the number one concern of business pros. This tells me that having a “near flawless” recruiting process is essential.
Today’s infographic from ...

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BlogFamily Friendly

How Family-Friendly Is Your Workplace?

April 8, 2013 | Jenna Filipkowski | HCI

In the global competition for talent, organizations often distinguish themselves by offering attractive benefits to their employees. One increasingly popular way to do this is to offer family-friendly benefits, like on-site child care. Employers’ family-friendly programs also must ensure employee retention, satisfaction, and productivity, which would constitute a return on investment for the employer.

InfographicContract Talent Research

Infographic on Contract Talent

April 7, 2013

HR vs. Procurement on managing contract talent...This new HCI infographic summarizes the key findings of research on contract talent conducted by the HCI, the Institute for Supply Management, and Allegis Group Services.

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Blog2013 HCS

Next Week’s Forecast: Sunshine and Human Capital Know-How

April 4, 2013 | Aubrey Wiete | HCI

As it has happens, the Midwest weather in which I live has been the topic of a previous blog or two, and this is no exception. If you make a home anywhere around the Ohio River Valley, you’ve probably become frustratingly used to the fall and winter-like temperatures of the past few weeks – you know, since the start of spring. But, I digress.


Inspiration, Not Motivation

April 3, 2013 | Jeffrey G. Soper | HCI

For the record, I am not a basketball fan and I do not particularly like using sports examples in my writing. Sometimes, however, witnessing an event and sharing the ensuing insight compels me to make an exception. This is one of those times.


When Worlds Collide: HR and Procurement Managing Contract Talent

April 2, 2013 | Human Capital Institute

Managing contract talent has traditionally been the responsibility of the Procurement department or individual business units at most firms. However, Human Resources has, in recent years, begun taking on or sharing this responsibility with ...

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Is Giving the Secret to Getting Ahead?

April 2, 2013 | The New York Times

Just after noon on a Wednesday in November, Adam Grant wrapped up a lecture at the Wharton School and headed toward his office, a six-minute speed walk away. Several students trailed him, as often happens; at conferences, Grant attracts something ...

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BlogFacebook's HR

Check Your Newsfeed: The Implications of Facebook's Latest Announcement on HR

April 2, 2013 | Stephane Le Viet | HCI

Have you seen Facebook’s latest status update? If not, head to your newsfeed, because it’s about to get a big change. On Thursday, Facebook announced that it will be overhauling the look and feel of its popular newsfeed feature. Coming on the heels of the Graph Search announcement, and a full year and a half after the roll out of Facebook Timeline, the update to this third pillar of Facebook stands to impact the way your business recruits online. 


Operational Improvement Has Improved

April 1, 2013 | Brad Power | Harvard Business School Publishing

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Many companies and executives have ...

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De-Siloing Social Software

April 1, 2013 | Dr. Katherine Jones | Bersin by Deloitte

Human beings are social by nature.  And why shouldn’t the software that people use at work support that inherent social inclination? It can – if it is intrinsic in the way that they actually work. 
To date, many ...

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BlogCustomer Service

Cutting Corners in Service Is No Longer an Option

April 1, 2013 | Amanda Lewis | HCI

Customer service is emerging as a critical differentiator for businesses. McKinsey suggests that the ability to have more effective customer interactions is hard to replicate and can produce lasting competitive advantage. Another study conducted by Forrester Research confirms the correlation between customer service and loyalty across 12 industries. The social megaphone has further elevated the importance of service to most businesses, with younger demographics, in particular, increasingly going social to bash brands when they have bad experiences.

BlogWhich Path?

Which Path to Follow in Workforce Planning?

March 29, 2013 | Daniel Fogel | HCI

Tim Sacket recently published a great article on the “Next Big Thing in HR” at Fistful of Talent.   He asserts that succession planning is about to surge back to the forefront due to a slowly recovering economy, which will lead to a continuing exodus of baby boomers finally entering retirement over the next few years.   Tim reviews the difficulties HR faces in tackling succession planning, budget constraints, the need to be ‘strategic’, and coordinating across both the function and structure of the entire organization, but also highlights the role technology can play to facilitate the process.   


How Criticizing in Private Undermines Your Team

March 27, 2013 | Roger Schwarz | Harvard Business School Publishing

You are holding your weekly team leadership meeting. You are discussing with your direct reports how to handle the project delays that have caused the team to miss its quarterly numbers. You know that Ted — one of your direct reports ...

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Nonprofits: Master "Medium Data" Before Tackling Big Data

March 27, 2013 | Jacob Harold | Harvard Business School Publishing

Every day humanity adds approximately 2.5 quintillion bytes of data to our collective store of knowledge. Looking over this treasure trove, scientists, financiers, and business leaders are justifiably giddy about the potential of Big ...

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