In the hospitality industry, engaged employees mean happy guests, but it takes strong leader to make change work. Michelle Cosh, Director of Human Resources/Service Culture Facilitator for Starwood Hotels & Resorts will explain how her team created Journey Rewards, Starwood’s successful online recognition platform that helped to motivate and inspire her workforce. Additionally, Michelle will dive into lessons learned and best practices for getting leaders on board to make recognition a successful tool.
In this session you will:
- Understand why Starwood pursued an online recognition platform
- Learn why accountable leaders are critical to program success
- Be able to implement strategies to create accountability among your leaders