Creating a Social Media Ecosystem for Real-Time Employee Feedback


There are no shortcuts to building a successful analytics organization; it is like building a muscle. With the right vision and leadership we are changing the current paradigm within a well-established discipline for the largest private employer in the world.
Making the right talent decision for 2M+ associates around 28 countries worldwide requires a special kind of talent with unique skills. Global People Analytics – a corporate HR function – is a growing team of industry experts with backgrounds in statistics, economics, engineering and more. From optimizing scheduling or the associate experience, the team is responsible for guiding the evolution of Walmart’s complex workforce.
This presentation mainly focuses on how to build and manage a team of specialists and the infrastructure that needs to be in place in order to affect large scale changes. You will also hear how the team has built a social media ecosystem for real-time feedback and can be put to immediate use to improve the associate experience.
You will learn:

  • How to get started on the right foot with a clear mission and vision.
  • How to hire/retain the right talent and what to look for.
  • How to make the case for the resources needed.
  • How to connect analytics and social media for real-time insights into the associate experience.


Gustavo Canton

People Strategy Lead, Global People, Walmart