Engaging Front Line Managers to Drive Results in Organizational Performance and Productivity


Front line leaders aren’t consistently receiving the training, tools, and resources they need to be successful and lead their teams to be more engaged and productive. Clearly, investing time and energy in helping your frontline managers to succeed  and take a sense of pride and accountability in the company translates to tangible business outcomes. It comes down to helping your front line managers understand and be empowered to develop customized engagement strategies that map to their needs, but that still reflect the broader company culture.  This session will show you how to mobilize your front line managers to lead the charge towards broad, organization-wide engagement in an ever-changing business environment.
You will learn:

  • How to develop a systematic approach for nurturing frontline leaders
  • Identifying the right leaders for the right roles and then encouraging them to step out of their comfort zones
  • How to use communication, accountability, and recognition to drive engagement on the front line
  • Reducing emphasis on setting expectations and placing it more around leading people there and having a vision of how to get them there


Heather Boatman

SVP, Organizational Strategy and Development at Burlington Coat Factory