How HR Business Partners Utilize Employee Engagement as a Company-Wide Business Strategy


Having an engaged workforce is a key strategy high performing organizations must implement in order to inspire great work and retain top talent. And harnessed in the right way, it can also lead to a sustainable competitive edge that has a real impact on business results. Learn how M Resort Spa Casino utilized recognition and workforce alignment to increase its team member engagement and customer satisfaction ratings; marking a significant advantage in one of the world’s most saturated markets, and representing a clear ROI on recognition and engagement.
You will learn:

  • How recognition directly impacts business results by reinforcing desired employee behaviors
  • The M Resort Story: Driving world-class customer experiences through employee engagement directly affects revenue, industry accolades and growth
  • Strategies that harness employee engagement to create a sustainable competitive advantage and increased customer service ratings


Gerry Newell

Senior Human Resource Business Partner, M Resort Spa and Casino