Innovative Strategies for Improving Engagement, Collaboration and Retention


This two hour executive briefing provides lessons from research, thought leaders and
innovative companies for improving the practices, systems and culture within organizations.
HCI introduces its new framework to guide these workplace improvements: the two Ts and
the twelve Cs. Trust and transparency (the two Ts) are the bulwark of any innovative effort;
and the twelve Cs can be grouped into the following categories:

  • The Big Purpose
  • The Job
  • The Network
  • The Coach
  • The Experiences
  • The Lattice and the Ladder
  • The Legacy

Learn from industry leading organizations such as Deloitte, PwC, GE, Zappos, HCL
Technologies, P&G, Hindustan Unilever, Timberland, Netflix, IBM, Starbucks, McDonalds
and Southwest Airlines. During the two hour session, groups will work on several specific
ways in which engagement, collaboration and retention can be improved.


David Forman

HCI Faculty