Measuring the Impact and Effectiveness of Talent Development to Drive Business Performance


Organizations typically align their learning and development strategies and solutions with business priorities, but many face a greater challenge in evaluating and communicating their impact and effectiveness, and in using that as a basis for refinement and enhancement.  Measurement is a key tool in the learning and development planning, design, delivery, evaluation, and continuous improvement lifecycle, and allows the talent development function to serve as a business enabler and driver for improved individual, team, and organizational performance.
In this session we’ll present Deloitte’s Development Measurement Strategy, including our approach and methods for:

  • Evaluating individual learning programs to yield both telling and actionable data that is used to validate that learning and performance objectives were achieved, and/or to drive corrective actions
  • Measuring the learning function’s alignment with the business, innovation, effectiveness, and efficiency to inform more value and impact-focused conversations with stakeholders
  • We will discuss Deloitte’s leading practices and successes, and the considerations for how session attendees can do something similar at their organizations.


Eric Dingler

Managing Director, Talent Development and Audit Chief Learning Officer, Deloitte LLP