Highly competitive global industries call for teams that are engaged in their work to deliver enviable success and superior customer service. For IHG (InterContinental Hotels Group), one of the world’s largest hotel groups with nine brands in 4,600 hotels around the world, the need for employees to be motivated and empowered for superior performance was paramount.
This session will cover how IHG has leveraged social technologies to attract and retain talent, inspire employees, and provide best-in-class guest service. Through its Bravo social recognition program, the company has energized its employees by rewarding performance and behaviors aligned to its “Winning Ways” set of company values. These rewards have led to 86% of employees saying they are proud to work for IHG and the company being named a best place to work, becoming a model for service companies across the globe.
You will learn:
- How to identify the need for a recognition program and get executive buy-in for a global, social, and mobile solution
- Best practices for launching and communicating a configurable, SaaS-based social recognition program that supports company objectives
- How crowdsourced data provides key talent insights into top performers and influencers across an organization