2017 HCInnovation@Work Conference

Creating an Engaging Employee Experience from Hire to Retire

October 24-26, 2017 | Scottsdale, AZ

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place.
For this event, the time-zone is Mountain Time Zone.

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Tuesday, October 24, 2017

11:00-4:30 PM

Registration

1:00-2:30 PM
Presenter and Facilitator:
Michelle M. Crosby, Ph.D., Formerly, Executive Vice President and Chief Human Resources Officer, FRHI Hotels & Resorts
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What does it feel like to work in your organization?   How people feel is far more powerful than what they think.  Great organizations create a differentiated work experience that builds an emotional connection with their employees, driving loyalty, engagement and positive business outcomes.   It starts with a clear definition of the differentiated employment experience they seek to create and then leverages the entire people tool kit – process, tools, technologies, communication and culture - to bring it to life.   In this interactive, hands-on session, you will learn and explore the application of these principles, resulting in a detailed action plan for you to apply back in your own organization:

You will learn:

  • How to leverage the power of emotional connection at work
  • How to define a compelling, differentiated employment brand
  • How to Build interconnected systems, symbols, and stories to create an engaging experience
  • How to use social media and other innovative communication strategies
  • How to create accountability for the leaders’ role
  • How to measure and celebrate success
2:30-3:00 PM

Break

3:00-4:30 PM
Facilitator:
Glenn Elliott, Founder, RewardGateway
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The old way of treating people at work has failed.  Two decades of employee engagement measurement puts America at only 30% engaged – a figure that has barely improved since records began. But some of the world’s best companies have been quietly doing things differently. Their stock market returns are twice the general market and their voluntary staff turnover is half. These companies are disrupting markets and beating their competition.

Learn their secrets and discover The Engagement Bridge™ model, a proven 10-step model you can use to build bottom line value through sustainable employee engagement.  This successful tool was developed from working with thousands of leading companies worldwide on their own employee engagement journeys and highlights the areas that leaders need to examine in order to build a highly engaged company culture and provide a framework for success.
The workshop will be packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald’s to help you start doing this not tomorrow, but today.

You will learn:

  • The key factors that drive engagement, how they work together, and where your organization can start impacting them today
  • What the world’s most rebellious companies have done to break the rules of traditional HR and improve engagement
  • How to implement a proven 10-step model to boost productivity, innovation and better decision making
  • How employee engagement helps companies perform
6:00-7:00 PM

Welcome Cocktail Party

Wednesday, October 25, 2017

7:30-5:00 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

Conference Chairperson:
Bill Craib, HCI Faculty
8:50-9:00 AM

Opening Remarks

Presenter:
Glenn Elliott, Founder, RewardGateway
9:00-10:00 AM
Presenter:
Dan Pink, Author of 5 provocative books including #1 NY Times bestseller, "Drive: The Surprising Truth About What Motivates Us"
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We all know that timing is everything, but too often we consider timing out of our control – a matter of intuition, circumstance, and luck. In his provocative and entertaining presentation, Daniel Pink, New York Times bestselling author of Drive and A Whole New Mind, will change your mind – and change your practices along with it.

Pink will show that timing is actually a science, one that HR executives can use to transform the employee experience. Drawing on a rich body of research from his upcoming book, Pink will examine the many “when” questions that organizations confront.  He’ll show why employee performance sinks at certain times of the day – and how to better match what people do with when they do it. He’ll look at exciting new science showing the power of breaks – and why lunch (not breakfast) might be the most important meal of the day. He’ll explore why midpoints – of projects and careers – sometimes fire us up and other times bring us down. And he’ll examine how group timing affects both organizational outcomes and employee satisfaction – including what amateur singers and Mumbai lunch deliverers can teach us about working in synchrony.  You’ll leave with a fresh perspective on your work and an array of practical tips to put those ideas into action.

You will learn:

  • How to optimize the timing of evemts within the employee experience to fully engage the workforce
  • How the midpoints of projects and careers affects employee satisfaction
  • An assortment of practical tips that will influence the design and execution of the employee experience blueprint
10:00-10:40 AM

Morning Networking Break

10:40-11:15 AM
Presenter:
Angela Heyroth, Managing Director, Employee Experience, Learning & Development, Charles Schwab
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The best development programs create an experience, and experiences don’t just happen – they must be masterfully architected.  Hear how Angela Heyroth has positioned Charles Schwab’s firm-wide learning programs into architected experiences that connect to hearts and minds, drive engagement, acceleratme growth, and maximize potential.  She’ll showcase how thinking holistically across the employee lifecycle, collaborating strategically cross-firm,  and connecting the programs with key signature elements, ultimately builds transformative experiences.  You’ll understand how her team thoughtfully plans, designs, constructs, and actively manages blended experiences ranging from onboarding and culture assimilation to career development and then on to leader and executive development.  Since the world’s best architectural feats are often viewed as cultural touchstones, Angela will help you begin readying to move beyond stand-alone programs to your own architected masterpieces!

You will learn:

  • How to design a great employee development experience that engages across the employee lifecycle
  • Who to consider aligning with and best practices for connecting core partners across the firm
  • What strengths and competencies are needed in professionals who build complex employee programs
11:15-11:25 AM
Presenters:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work?  This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, then join us in the workgroup!

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
11:25-11:35 AM

Room Change

11:35-12:10 PM

Keynote

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Rewards and recognition is something that seems simple in theory, but in practice, it requires commitment, consistency and transparency from the leaders to be impactful. In this session, we will discuss how to create an effective rewards and recognition program built on the solid foundation of your organization’s core values. We will discuss the relationship between rewards and recognition—noting that while they are not the same, they are also not mutually exclusive. Finally, we will delve into the complex nature of a thorough recognition program, explaining the three tiers of recognition and why each one is essential to efficacy. With each of these components, we will provide real-life, actionable suggestions for improving rewards and recognition in your organization.

You will learn:

  • How to leverage your core values in building an impactful rewards and recognition program
  • How to implement recognition at the individual, team, and company levels
  • How to differentiate between rewards and recognition
Co-Presenters:
Scottland Jacobson, Director, Global Learning and Development and Talent Acquisition, Russell Investments
Bruce Wedderburn, Executive Vice President, Integrity Solutions
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Employees are looking for regular feedback, authentic connections and a more collaborative relationship with their managers. As a result, coaching is getting a lot of attention as a way to unlock this connection and boost employee performance. But while it seems that everyone knows and talks about the importance of coaching and mentions that there should be more of it in their organization, many of these efforts still struggle to consistently translate good intentions into activity and noble goals into measurable behavior.

A great deal of emphasis is given to the “coaching conversations” between a manager and his/her direct report, and rightly so. They are fundamental to establishing a culture of engagement and productivity. However, the goals of coaching initiatives often fail to be realized because organizations are overlooking a pivotal factor: that there are actually three types of conversations that need to occur, not one. Using real-life examples, best practices and lessons learned from a successful global coaching implementation, this interactive session will discuss the three conversations that must be aligned, along with other often-overlooked factors required for a coaching initiative to achieve its intended results. You’ll take away a clear action plan for getting managers and employees on board with a coaching program that delivers on its promise.

In this highly interactive session you will learn:

  • The three interrelated conversations that impact coaching effectiveness and outcomes
  • The critical role an employee's unconscious beliefs and attitudes play in their success
  • How to equip managers to build trust with their employees and unleash their inner motivation to break through plateaus
  • A roadmap for building an effective coaching culture
Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
Interactive Roundtable:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
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Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
12:10-1:10 PM

Lunch

1:10-1:55 PM

Concurrent Presentations:

AI, Robotics, and the Employee Experience

Presenter:
Crystal Taggart, Robotic Process Automation Architect and Author of “The AI Revolution: The Future of Profit“
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The robots are coming. By 2020 75% of organizations will implement AI projects and these technologies will transform organizations. By 2023 it's expected that AI will be as smart as a person. By 2045 it's expected that AI will be smarter than all brains combined on earth.

Imagine instantly having 20-30% more capacity on your teams through robotic process automation. Imagine having every decision in your department reviewed and measured by AI programs. These technologies are closer than you think and are readily available today. JP Morgan developed an AI solution that saved 360,000 hours of work annually previously performed by attorneys in less than 3 years. Lowes is rolling out robots in California that assist shoppers and scan merchandise inventory levels. Julie, Amtrak's customer service bot resulted in a 25% increase in bookings at a savings of $1m annually. The AI age is upon us.

You’ll learn:

  • The state of AI and robotic process automation today
  • How HR leaders should prepare as jobs are automated in their organizations
  • About the bias in AI and how it can affect your organization's decisions
  • The Industries and careers that will be early adopters of AI
  • The issues to be aware of as companies implement AI technologies
  • AI case studies: the good, the bad, and the ugly
1:55-2:00 PM

5 Minute Stretch

2:00-2:35 PM

Concurrent Think Tanks

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
Interactive Roundtable:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
2:35-3:15 PM

Afternoon Networking Break

3:15-3:50 PM

Concurrent Presentations

Presenter:
Jeremie Brecheisen, Senior Managing Consultant, Gallup
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Over the past 80 years Gallup has been asking the very best questions every day, and the answers to those questions now represent 98% of the world’s population. Those questions helped invent the strengths movement, global representative sampling, the modern approach to employee engagement, and most recently how to reengineer development and performance conversations.

During our time together, we are going to transform the way you see the world by teaching you how to change the conversation and in turn, change the employee experience. We will leverage Gallup discoveries from our major reports on Millennials, women, managers, development and the state of the American Workplace.

We will focus on managers and leaders who need the most help, those often being left behind by their companies. They spend years learning how to do one job, and then instead become a manager. They never learn how to be a coach. They rarely learn how to focus on strengths during performance conversations. They need help transforming their conversations with teams if they are going to improve the employee experience and performance.

Come learn how to leverage questions that change team conversations, disrupt culture, and cause better thinking.

You will learn how to:

  • Identify questions that will help you take control of your next team conversation and drive a better employee experience
  • Leverage the five conversations that define the employee experience, which every manager should be having with their teams
  • Develop methods for bringing each of those conversations to life, and what you can do right now to create change, and make sure managers don’t get left behind in your company
Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
Interactive Roundtable:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
3:50-4:00 PM

Room Change

4:00-5:00 PM
Presenter:
Joe DeLoss, Head Fryer and Founder, Hot Chicken Takeover
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What came first, the chicken or the.... employment? Joe DeLoss has set out to build a fried chicken empire – but he’s not a chef, he didn’t intend to be a restaurateur; Joe is an entrepreneur passionate about human resources and the impact it can have on someone’s life. DeLoss’s company, Hot Chicken Takeover, provides employment to nearly 200 men and women, almost 70% of whom have been previously impacted by incarceration or a criminal record.

Joe’s team, made up of many deemed unemployable, has set a new standard for engagement, retention, and enthusiasm. In a job category wrought with volatility and turnover, their approach is yielding uncommon results – profitable for both employee and employer. In this keynote, Joe will debunk the myths associated with their Fair Chance employment approach and offer practical strategies for engaging diverse, entry-level workforces.
You will learn:

  • How Hot Chicken Takeover approaches hiring and onboarding
  • How benefits can be better aligned to the needs of an entry-level workforce
  • How to get started with Fair Chance employment
5:00-6:00 PM

Networking Cocktail Reception

Thursday, October 26, 2017

7:00-3:15 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

8:50-9:00 AM

Opening Remarks

9:00-9:45 AM
Presenter:
Garry O. Ridge, President and Chief Executive Officer, WD-40
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It’s often said, with nods of wise agreement, that any organization is nothing without its people.  Countless books and courses on leadership, over many decades, address this well-known and accepted axiom.

Then why are nearly 70% of all employees in the U.S. disengaged at work?  Clearly, the conferences, books, courses and motivational speakers are insufficient to make a difference.

This session by WD-40 Company CEO Garry Ridge will be a look “under the hood” of one of the world’s most recognized brands, where employee engagement is above 93%, 98% say they “love to work at WD-40 Company”, and 99% say that their “opinions and values are a good fit” for WD-40 Company.  This high engagement has resulted in a company that has doubled in revenue in the last decade, and is on a trajectory to double again in the next.

Garry will share his company’s “learning moments” over the course of his efforts to transform the company’s culture, beginning in 1997.

You will learn:

  • The personal journey of every servant leader, and why that philosophy is critical
  • The emotional connection of a greater purpose that creates high engagement
  • How to carefully and consciously choose values that will be embedded in all aspects of leadership and employee development
  • Why investing in people who invest in themselves is a secret to succession planning and greater organizational capability
  • The difference between a “team” and a “tribe”, and why WD-40 Company strove to create a cohesive tribe that spans 15 countries where employees work
  • How company performance results are directly connected to its focus on people
9:45-9:50 AM

5 Minute Break

9:50-10:25 AM
Presenter:
Paul W. Davies, Employee Experience Leader, GE
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We will discuss how GE’s approach to employee experience enables people to achieve the best work of their lives through thoughtfully curated moments that matter. In this session, Paul will discuss how GE is focusing on the Employee Experience by focusing on those moments that matter to their +290,000 employees around the world.

Paul will also share a range of initiatives such as FastWorks (helping GE employees develop the skills to think & act like a startup), GE’s decision to move away from annual performance ratings, and machine learning as it relates to careers and succession planning.  He will also touch on the role of culture, tools & technology, and the physical workspace play in the overall experience and how the use of people analytics is delivering productivity to the business.

You will learn:

  • The role culture plays in the new Digital Industrial transformation
  • The tools and technology GE is currently utilizing to improve their employee engagement
  •  Valuable insights on how to create physical workspace design for collaboration
  • The ways GE is applying analytics to improve employee productivity
10:25-11:05 AM

Morning Networking Break

11:05-11:40 AM

Concurrent Presentations

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
Interactive Roundtable:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
11:40-11:50 AM

Room Change

11:50-12:25 PM

Keynote

Keynote Presenter:
Donna Kimmel, Senior Vice President and Chief People Officer, Citrix
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The future of work is all about change at an unprecedented pace. As organizations evolve, how does HR continue to improve the employee experience from hire to retire? For starters, we can make it easier for HR to thrive and the business to depend on HR’s leadership and expertise.

Donna Kimmel, SVP and Chief People Officer, at Citrix will share key insights behind success during transformations and lessons learned when things didn’t go according to plan. Find out her secret weapon for navigating change at all levels of the organization and building a strong HR function in the process.

You will learn:

  • How to calculate True North: Tips for building a strategy to ensure successful comprehensive people and organizational solutions in any environment
  • How to chase simplification, not perfection: True simplification is never achieved.  As people and businesses innovate, learn how to take a critical eye to our systems, practices and protocols
  • What lies ahead for HR and how can we prepare today for the future of work
Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
Interactive Roundtable:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
12:25-1:25 PM

Lunch

1:25-2:00 PM
Keynote Presenter:
Marina Tyazhelkova, Global Head of Organizational Development, BNY Mellon
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Not all companies innovate in the same way and the same can be said for HR organizations.  Often, innovation is driven by the industry and the business environment but company processes or the personalities of senior leaders also drive it.  But what does innovation mean for HR? Must it reflect the innovation ethos of the organization it supports? If you are an HR professional supporting a technology start-up, do you also have to be a leader in HR innovation? Conversely, if you are representing a large complex organization that is slower to change, should you, as an HR professional, not try anything new?

HR innovation needs to start with the client’s needs. By listening carefully to clients and identifying and analyzing their specific problems can we only arrive at innovative HR solutions. These solutions may not seem breakthrough for other companies and will not get you, as an HR professional, a showcase of prestigious awards. Innovation in HR calls for an approach that combines two things – simplification and a good dose of common sense.

This presentation will touch upon the integrated transformation of BNY Mellon’s performance management, management and leadership development, and employee engagement programs. This transformation was accomplished through systemic process simplification with steps to ensure internal consistency that helped achieve significant results in a very short amount of time.

You will learn:

  • Insights and ideas for leading agile HR projects to streamline the core competency model
  • How to align your management and leadership programs with business strategy and deliver it in a new and engaging format
  • How to embed multi-point continuous conversations into your performance management practices
2:00-2:05 PM

5 Minute Stretch

2:05-2:40 PM
Presenter:
Jean-Philippe Mula, Vice President Quality, Learning & Development, Charter Communications
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The game is changing for L&D Leaders. As more businesses shift their strategies to improve their engagement with customers, there is pressure on L&D to integrate and innovate toward greater business impact.  

As VP of Learning & Quality Services at Charter Communications, JP Mula had this very challenge to overcome, as Charter merged with Time Warner Cable and BrightHouse Networks to form a new Fortune 100 company. The resulting new Customer Operations division was comprised of people from different cultures and different business processes, and JP’s remit was to transform his L&D function from an order taker of random acts of training, to an orchestrator of learning journeys for Charter’s agents and reps.  

How to accomplish this incredibly complex task? Learn how JP: 

  • Approached his stakeholders with a problem-solving stance, rather than asking them what they needed;  
  • Gained the credibility and rapport to position his function as the enablers of outcome-based learning 
  • Utilized an “Intrapreneur” approach to help him to secure funding for his “transformational startup” within Customer Operations 

Attendees at this session will leave with a real-world example of how L&D transformation actually unfolds, and will learn about the critical components required to align L&D’s operating model to executive expectations: 

  • Re-engineering processes inspired from Agile methodologies
  • Reorganizing the L&D structure to support these new processes
  • Defining a new, journey-based Learning Experience Strategy
  • Investing in onboarding with L&D resources - following an apprenticeship approach
  • Establishing new metrics for L&D with a “P&L” lens