Often times we think of engagement as something early in the process, instead of the outcome. In this Interview, John Steele, Senior Manager of Human Capital Analytics at Best Buy, describes how a growth mindset can help managers/leaders be a part of an employee’s engagement process.
Key insights:
How credibility and trust can create a strong and engaging manager/employee relationship
Using multiple data sources to collect engagement data
Following the Platinum Rule over the Golden Rule and how it affects business
Strong engagement’s connection to strong performance
JohnSteele_Interview.mp4
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