Hiring for HCAHPS: How HR Can Influence Patient Satisfaction Scores

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Published: June 18, 2015

Increasingly hospitals are hiring based on an employee’s proven ability to conform to, and deliver against, HCAHPS (The Hospital Consumer Assessment of Healthcare Providers and Systems) standards. The goal of this e-book is to help you:

  • Understand the aspects of HCAHPS that matter to human resources
  • Learn how leading hospital organizations are using new tools to identify candidates with the “right stuff”
  • Define your role in impacting patient satisfaction