HCI's Nine-to-Thrive HR Podcast

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Finding Balance: Candidate Experience Combines People, Tech

2 days ago | Paul Hamilton

This podcast reveals how a winning candidate experience strategy works when balanced, why candidates should be treated like customers, and how to organically measure your candidate experience.

Finding Balance: Candidate Experience Combines People, Tech

2 days ago | Paul Hamilton

Ensuring that today’s organizations deliver a positive candidate experience means HR professionals have to land in a happy medium – one that incorporates technology and people.

A candidate experience, according to Humber River Hospital’s Director of Talent Management and Workforce Analytics, Paul Hamilton, “refers to the sum of every interaction a candidate has with your organization during the attract, recruit, hire and onboarding experience. You need to have a candidate strategy that defines and outlines all of the actionable and measurable plans in place to deliver a positive, meaningful and engaging experience across each of those touch-points and interactions.”

“We have to remember that [technology] is an enabler and not the silver bullet solution that some folks are making it out to be,” Hamilton said. “It’s about finding the right balance of leveraging technology solutions and creating an environment that still allows for human connection.”

This podcast reveals how a winning candidate experience strategy works when balanced, why candidates should be treated like customers, and how to organically measure your candidate experience.

Find Paul Hamilton on LinkedIn!

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Paul Hamilton

Director of Talent Management and Workforce Analytics, Humber River Hospital

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Unstoppable Culture: Get Your Talent Development Strategy Ready For Takeoff

July 9, 2018 | Ginger Hardage

Check out this podcast featuring Ginger Hardage to learn how to build the culture that supports your organization’s goals.

Unstoppable Culture: Get Your Talent Development Strategy Ready For Takeoff

July 9, 2018 | Ginger Hardage

Organizational culture might just be the next big thing in your company’s leadership and development success story. After all, Southwest Airlines has a remarkably low turnover rate and the company gets seemingly countless job applications. One might say Southwest has an Unstoppable Culture, which means it puts its people first, goes “pedal to the medal” with innovation, maintains transparency in all communication and has the right systems in place to achieve dignity and excellence every day. 

Check out this podcast featuring Ginger Hardage to learn how to build the culture that supports your organization’s goals.

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Learn more about the 2018 Learning and Leadership Development Conference

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Ginger Hardage

Formerly Senior Vice President of Culture and Communications, Southwest Airlines

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“Day Zero” is The New “Day One” for Onboarding, Engagement

July 2, 2018 | Bek Chee

Join Bek Chee, Head of Global Talent at Atlassian for more on creating excitement, reducing anxiety, and enabling new hires to feel connected from the very beginning by listening to this podcast.

“Day Zero” is The New “Day One” for Onboarding, Engagement

July 2, 2018 | Bek Chee

When fresh, new faces of top talent join your team, the best onboarding practices begin before the employee’s first day with your workforce.

The time between the job offer being accepted and the end of the employee’s first day – “Day Zero” engagement – is powerful and meaningful for new hires and so the employee’s experience should follow a careful design to jumpstart their journey.

Join Bek Chee, Head of Global Talent at Atlassian for more on creating excitement, reducing anxiety, and enabling new hires to feel connected from the very beginning by listening to this podcast.

Learn more about the 2018 Employee Engagement Conference

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Bek Chee

Head of Global Talent, Atlassian

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Applying the Three I's in Teams: Intention, Interaction, and Influence

June 25, 2018 | Darrin Murriner

Darrin Murriner, author and CEO, discusses how to apply the three I's in teams for greater effectiveness.

Applying the Three I's in Teams: Intention, Interaction, and Influence

June 25, 2018 | Darrin Murriner

Teams are so ubiquitous in the workplace that we often don’t give much thought to the teams we are a part of.  HCI researchers' 2017 Talent Pulse describes the I’s of teams: intention (the design), interaction (performance and training), and influence (leadership) and how each plays a role for better talent and business outcomes. Darrin Murriner, author and CEO, discusses how to apply the three I's in teams for greater effectiveness.

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Darrin Murriner

Cofounder, CEO, Cloverleaf

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Leadership: Engaging Buyers One Sale at a Time

April 30, 2018 | Deb Calvert

Join Deb Calvert, co-author of “Stop Selling, Start Leading,” to learn how sellers can become more effective by acting as leaders and the desirable results that become possible.

Leadership: Engaging Buyers One Sale at a Time

April 30, 2018 | Deb Calvert

Buyers are more likely to respond well to sellers who behave like leaders, according to research, which means they must adopt the same approaches and practices used by effective business leaders. 
There’s a credibility between buyers and sellers that’s supported when sellers follow through with their word, and involve buyers in visions and solutions for a common goal. 

Join Deb Calvert, co-author of “Stop Selling, Start Leading,” to learn how sellers can become more effective by acting as leaders and the desirable results that become possible.

 

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Deb Calvert

President, People First Productivity Solutions

Underwriter

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Purpose Fuels Engagement, Well-Being At Work (and outside of work)

April 9, 2018 | Tim State

Listen to this podcast with Tim State, Enterprise Vice President at Humana, for more on purpose, including its positive impacts on companies and personal lives – fostered connection, bold goals, and improved effectiveness.

Purpose Fuels Engagement, Well-Being At Work (and outside of work)

April 9, 2018 | Tim State

When your company is packed with purpose, it makes a real difference in the workday, and in employees’ lives after office hours. A purpose-driven organization makes great business decisions, attracts and retains the best people, and provides top service to the customers and communities it serves. Plus, purpose reaches beyond business hours by helping employees and customers alike achieve optimal well-being.

Listen to this podcast with Tim State, Enterprise Vice President at Humana, for more on purpose, including its positive impacts on companies and personal lives – fostered connection, bold goals, and improved effectiveness.

Learn more about the 2018 Employee Engagement Conference

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Tim State

Senior Vice President, Associate Health and Well-being, Humana

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Wait… So Feedback Should Start with a Question?

March 19, 2018 | Karen Hutchison

Join Karen Hutchison, Executive Coach at Ernst & Young, to learn how to start leading with questions, and make authentic connections that drive engagement where you work.

Wait… So Feedback Should Start with a Question?

March 19, 2018 | Karen Hutchison

Performance leadership transformation means a new kind of leader is in town: one who thrives in being purpose-driven, curious and agile. Today’s best performance management leaders start conversations by asking the right questions, and they know that it’s not about having all the answers. It’s about having the best questions that create trust in meaningful communication with employees and team members.

The “Leading with Questions” model demonstrates a practice that is just that: a practice. The key to success comes from realistic expectations and development over time. 

Join Karen Hutchison, Executive Coach at Ernst & Young, to learn how to start leading with questions, and make authentic connections that drive engagement where you work.

Learn more about the 2018 Performance Coaching & Development Conference

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Karen Hutchison

Executive Coach, Ernst & Young

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Competing for Top Talent in a Scarce Environment

March 12, 2018 | Carol McDaniel

In a tight labor market, innovative organizations are experimenting with new ways to out-recruit the competition. Carol McDaniel of Johns Hopkins All Children's Hospital shares how her organization is using new technologies and new methods to attract key talent.

Competing for Top Talent in a Scarce Environment

March 12, 2018 | Carol McDaniel

In a tight labor market, innovative organizations are experimenting with new ways to out-recruit the competition. Carol McDaniel of Johns Hopkins All Children's Hospital shares how her organization is using new technologies and new methods to attract key talent.

Learn more about the 2018 Strategic Talent Acquisition Conference​

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Carol McDaniel

Director of Talent Acquisition, Johns Hopkins All Children's Hospital

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HR’s Role in #MeToo

February 19, 2018 | Jessica Childress

The #MeToo movement is gaining critical momentum, but how should organizations – and the HR function – respond? Employment law attorney Jessica Childress examines some of the legal implications facing organizations today,  and redefines expectations so HR can enable better diversity and inclusion policies.

HR’s Role in #MeToo

February 19, 2018 | Jessica Childress

The #MeToo movement is gaining critical momentum, but how should organizations – and the HR function – respond? Employment law attorney Jessica Childress examines some of the legal implications facing organizations today, and redefines expectations so HR can enable better diversity and inclusion policies.

Learn more about the 2018 Inclusive Diversity Conference

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Jessica Childress

Managing Attorney, The Childress Firm

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Setting Expectations for the Learning Function

February 12, 2018 | Juliana Stancampiano

Juliana Stancampiano, CEO of Oxygen shares recommendations on how to work with the business to produce valuable, timely, and relevant learning content. 

Setting Expectations for the Learning Function

February 12, 2018 | Juliana Stancampiano

Juliana Stancampiano, CEO of Oxygen shares recommendations on how to work with the business to produce valuable, timely, and relevant learning content.  

In this podcast you will learn:

  • Best practices for getting started with learning analytics and business impact evaluation
  • How learning professionals and business leaders can work together to make learning more valuable to its customers
  • About the new ways of working for the learning professional

 

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Juliana Stancampiano

CEO, Oxygen Exp

Underwriter

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Small Groups Are Behind Big Ideas for Inclusive Diversity

February 5, 2018 | Jason Lauritsen

Conferences are great for sharing the latest, most innovative ways to make a difference at your workplace, for your workforce. When it comes to diversity and inclusion, HCI’s Innovation Sprints take big concepts and case studies, and in smaller groups, discuss what new practices can be done immediately to make a real impact at work. 

Small Groups Are Behind Big Ideas for Inclusive Diversity

February 5, 2018 | Jason Lauritsen

Conferences are great for sharing the latest, most innovative ways to make a difference at your workplace, for your workforce. When it comes to diversity and inclusion, HCI’s Innovation Sprints take big concepts and case studies, and in smaller groups, discuss what new practices can be done immediately to make a real impact at work. 

Like a Hackathon, the Innovation Sprint team chooses a concept and comes up with big ideas for diversity and inclusion programs, cultures, communication and hiring practices, leadership approaches, and whatever might create a more inclusive and diverse workplace, and set change in motion. As small teams hack into new learnings and approaches, a new process is actually being taught. What influences inclusive diversity and what working parts are required by leaders? Only when change is introduced can the overall system become better.

Learn more about the 2018 Inclusive Diversity Conference

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Jason Lauritsen

Workforce Culture Expert and Author

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Tough Conversations: It Takes Two To Tango

January 29, 2018 | David Dye, Karin Hurt

Listen to this podcast to learn more about overcoming fear of tough conversations, how to develop dialogue, the biggest obstacles that prevent a conversational culture and how to rise above them.

Tough Conversations: It Takes Two To Tango

January 29, 2018 | David Dye, Karin Hurt

Tough conversations at work, most people would say, are uncomfortable, difficult and scary. What if they damage relationships, put a dent in careers or jeopardize positions within the organization? 

For a thriving, successful organization, tough conversations are essential for strategy and growth. With the right tools, leaders can remove fear of tough conversations by solving problems and creating multi-level accountability through inspiration and facilitating difficult dialogue.

Leaders must remember that challenging conversations walk on a two-way street. They’re responsible for helping their people discover answers, create strategic questions and suggest ideal solutions based on the conversation’s content.

Listen to this podcast to learn more about overcoming fear of tough conversations, how to develop dialogue, the biggest obstacles that prevent a conversational culture and how to rise above them.

Learn more about the 2018 Performance Coaching & Development Conference

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David Dye

Co- Author “Winning Well: Managing the Art of the Tough Conversation”
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Karin Hurt

Co-Author “Winning Well: Managing the Art of the Tough Conversation”

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Learning, Engagement: Do More For The Modern Workforce

January 22, 2018 | Benny Ramos

The modern workforce expects modern communication that does more than provides info. Engaging experiences are a must when delivering more emotion, storytelling and personalized approaches that make messages more memorable to learners. Businesses see the need for information to be delivered in a learner-centric way, similar to a customer-centric approach,  so that it’s easy to consume and easy to embrace.

Learning, Engagement: Do More For The Modern Workforce

January 22, 2018 | Benny Ramos

Almost everyone works with or near an internet connected device, according to a recent HCI webcast, which means we work with almost no constraint on learning, development and productivity. Things like store hours, time zones and geographical locations no longer limit our access to information and while the on-demand nature of learning tools is super convenient and makes life easier, experts are finding that learners must be highly available, too.

The modern workforce expects modern communication that does more than provides info. Engaging experiences are a must when delivering more emotion, storytelling and personalized approaches that make messages more memorable to learners. Businesses see the need for information to be delivered in a learner-centric way, similar to a customer-centric approach, so that it’s easy to consume and easy to embrace.

 

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Benny Ramos

Manager - Consulting Services, Skillsoft

Underwriter

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Recognition and Retention: Fighting Turnover with Technology

January 8, 2018 | Michael Levy

Compensation has little to do with an employee’s decision to leave a company, suggesting that recognition (or lack thereof) plays a much bigger role in turnover. On exit interviews, 88 percent of employees said they left for reasons other than pay, according to data per Online Rewards CEO Michael Levy. Employees want to know that they’re contributing to company success and making a difference, and not just going through the motions to receive a biweekly check. If employers can realize that their recognition practices need to get up to speed and better align with employees’ job satisfaction, they’ll be more likely to keep employees happy and keep them around, which is where technology makes all the difference.

Recognition and Retention: Fighting Turnover with Technology

January 8, 2018 | Michael Levy

Compensation has little to do with an employee’s decision to leave a company, suggesting that recognition (or lack thereof) plays a much bigger role in turnover. On exit interviews, 88 percent of employees said they left for reasons other than pay, according to data per Online Rewards CEO Michael Levy. Employees want to know that they’re contributing to company success and making a difference, and not just going through the motions to receive a biweekly check. If employers can realize that their recognition practices need to get up to speed and better align with employees’ job satisfaction, they’ll be more likely to keep employees happy and keep them around, which is where technology makes all the difference.

Technology is today’s force behind the recognition evolution. Tech, mainly Smartphones, transforms sporadic recognition into continuous communication and feedback. Because of technology-enabled recognition, the relationship between leaders and their employees develops and turnover is significantly lowered.

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Michael Levy

CEO, Online Rewards

Underwriter

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Measuring Sentiment: Behaviors Shed Current, Future Light On Employee Performance

December 4, 2017 | Beth Giglio

What do customer behavior and employee performance have in common? They both can be seen through the same lens, and when analyzed, inform organizational management of how things are going when it comes to company culture, employee development, and engagement. From there, companies can design tools to synthesize insights and understand what works, and what doesn’t.

Measuring Sentiment: Behaviors Shed Current, Future Light On Employee Performance

December 4, 2017 | Beth Giglio

What do customer behavior and employee performance have in common? They both can be seen through the same lens, and when analyzed, inform organizational management of how things are going when it comes to company culture, employee development, and engagement. From there, companies can design tools to synthesize insights and understand what works, and what doesn’t.

Measuring employee sentiment goes beyond numbers and charts, it allows for open-ended feedback that executive teams can use to respond quickly with a winning strategy in hand. For example, perhaps some employees are taking a change in benefits harder than others. Think of employee sentiment measuring as an “always on” feedback tool. What can leaders learn about employees – what makes them leave and what makes them stay

Learn more about employee behavior and what powers their feelings, decisions and engagement by registering online to attend attending HCI’s Workforce Planning and People Analytics Conference.

Learn more about the 2018 Workforce Planning & People Analytics Conference

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Beth Giglio

Senior Vice President, Human Resources, 84.51˚

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The Role of Employee Recognition: Change, Augmentation and Relevance

November 27, 2017 | Michael Levy

Learn more about using recognition as a tool, and how to make your approach unique by listening to this podcast, courtesy of Online Rewards.

The Role of Employee Recognition: Change, Augmentation and Relevance

November 27, 2017 | Michael Levy

Today’s workforces are undergoing major transformation thanks to shifts in workforce dynamic, which means the approach to recognizing employee performance must evolve, too. Formal structures and traditional approaches are out the door; they’ve been replaced with more frequent acknowledgment, an increase in requests for feedback and the need for continuous communication about performance.

Recognition now comes earlier in an employee’s career than ever before, allowing employees to feel appreciated more often than not. By offering more recognition, managers give employees real capacity to excel and give more effort to their levels of performance. It’s about raising the bar for employees when it comes to giving their all, but it boils down to one simple approach: tap into maximized performance with recognition as a fundamental enabler of employee engagement. 

Learn more about using recognition as a tool, and how to make your approach unique by listening to this podcast, courtesy of Online Rewards.

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Michael Levy

CEO, Online Rewards

Underwriter

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Sensing Technology, Data Put People Analytics in a New Perspective

November 20, 2017 | Ben Waber, Ph.D.

Sensing technology will transform the new world of work by indicating information we never thought possible.

Sensing Technology, Data Put People Analytics in a New Perspective

November 20, 2017 | Ben Waber, Ph.D.

You may have heard that basketball players wear sensors on their clothing that provide data that coaches use to analyze players’ movement, body stresses and other factors of their performance on the court. But you may not know that the arrangement of tables in an organization’s cafeteria can give management information on employees’ communication, interaction and potential to highly perform. It’s true.

Sensing technology will transform the new world of work by indicating information we never thought possible. As with the cafeteria arrangement, what became clear was that the higher the number of people having lunch together led to higher performance, compared to employees who ate lunch with only two or three colleagues. 

Something as simple as an identification badge will change the game over the next decade, and beyond, when it comes to what’s happening at work. From there, we’ll use sensing technology to change the way our organization’s environment works, based on how people interact with each other, act throughout the day and collaborate with others to complete tasks.

Learn more about the 2018 Workforce Planning & People Analytics Conference

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Ben Waber, Ph.D.

CEO & co-founder, Humanyze; visiting scientist, MIT Media Lab; and author, People Analytics

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All Hands on Deck for Strategic Workforce Planning Success

October 16, 2017 | Madeline Laurano

From collaboration to strategy, learn about workforce planning done right by listening to this podcast with guest Madeline Laurano, co-founder of Aptitude Research Partners.

All Hands on Deck for Strategic Workforce Planning Success

October 16, 2017 | Madeline Laurano

Workforce planning has a remarkable impact on business success, and it’s become quite the priority for organizational leaders today. Workforce planning has wiggled its way into business initiatives, allowing for better decisions, improved retention, accomplishment of goals and more.

Some might say ownership of workforce planning remains unclear, but the best answer is that workforce planning is a collaborative effort from HR, operations, and finance teams. If done the right way, support comes from the top down – leaders must really believe in workforce planning, drive it and ensure that the company, as a whole adopts it and really understands how it can benefit the business. 

From collaboration to strategy, learn about workforce planning done right by listening to this podcast with guest Madeline Laurano, co-founder of Aptitude Research Partners.

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Madeline Laurano

Co-Founder & Chief Research Officer, Aptitude Research Partners

Underwriter

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Digital Literacy: Adopt, Adapt and Dive Right In

October 9, 2017 | Emily Wiese

When technology first introduced new devices and new approaches to users everywhere, it didn’t take long at all for boundaries to be pushed, especially with digital capabilities in the workplace. Some technological advances were easily adopted and some were not, but regardless of which tech made the cut, leaders couldn’t seem to build a developed pipeline with the digital literacy skills needed to support workplace change. 

Digital Literacy: Adopt, Adapt and Dive Right In

October 9, 2017 | Emily Wiese

When technology first introduced new devices and new approaches to users everywhere, it didn’t take long at all for boundaries to be pushed, especially with digital capabilities in the workplace. Some technological advances were easily adopted and some were not, but regardless of which tech made the cut, leaders couldn’t seem to build a developed pipeline with the digital literacy skills needed to support workplace change. 

The transition from an analog world to one in which digital runs the show left a critical need for digital proficiency, but many people underestimated what it would take to keep up. Also underestimated was the impact that the lack of digital proficiency had on the organization as a whole, and how it kept the organization from achieving business goals. There’s no reason for digital literacy to be daunting – all you need is a foundation and a desire to learn.

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Emily Wiese

Vice President, Digital Skills Portfolio, Skillsoft

Underwriter

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