HCI Tool - COVID-19 Debrief Meeting Guide

In HCI’s Change Management model, there are three roles that effectively work together to manage change: the Architect, the Broadcaster, and the Coach. The Architect designs change, the Broadcaster communicates change, and the Coach supports people through change. Even though the COVID-19 crisis was unplanned, organizations still designed and planned changes in response to the pandemic. Use this guide with your HR team and leadership at your organization to understand what went well and what didn’t to plan for future crises.