Coaching for Engagement & Performance (CEP) Certification

Develop Your Workforce

Class Format


Unlock the Power of Coaching to Transform Your Workplace Culture and Drive Success

Newly Redesigned!

Organizations are grappling with new and old challenges in the workforce that can erode an employee’s trust. Signs of quiet quitting, burnout, and change fatigue are everywhere, leading to reduced performance, lessened productivity, and making it harder for organizations to hire and retain employees. Something must be done to combat these issues.

HCI’s research has shown that coaching can have a dramatic impact on organizations that effectively leverage it. Integrating coaching can unlock potential, build engagement, increase performance, foster innovation, and create commitment to overall success.

Build a solid understanding of coaching in this two-day course by following our three-step model: Self, Others, and Organization. With this inside-out approach, you’ll first focus on yourself by developing and refining the skills needed for great coaching. Then you will focus on others by helping your leaders to become better coaches. Finally, you will look at your organization and embed coaching into your company culture.

You’ll engage in coaching experiences with your peers and HCI's expert faculty, receive coaching on real-life challenges, and create two comprehensive strategies tailored to your organization’s needs that will help you put what you’ve learned into action.


What You'll Learn

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Become a Better Coach

Discover what great coaching is, grow and refine your coaching skills, and practice coaching with your peers

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Empower Coaching in Others

Design a coaching strategy to develop coach-like leaders within their organization

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Create a Coaching Culture

Build a tailored strategy to weave a coaching culture into the fabric of your organization

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Embed Coaching in Your Organization

Measure and communicate the business impact of organization-wide coaching behaviors to ensure sustainability

Want to learn more about the Coaching for Engagement & Performance certification program?

What to Expect

  • Select training dates and times that fit your schedule
  • Finish your HCI program with a guidebook, access to additional videos and research, and a set of skills that you can use on the job immediately 
  • Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile 
  • Chat and interact with faculty and peers via Zoom 
  • Earn your HCI certification by attending all the sessions, completing all classwork, and passing the multiple-choice exam with a score of 80% or higher 
  • Renew your HCI certification every three years by obtaining 60 credits 
  • Attend this certification program and earn 13 HCI, 13 HRCI, 13 SHRM, and 12 ATD recertification credits
2024 Credit Logos

Earn Your Human Capital Strategy Credential


Build the in-demand strategic capabilities you need to advance your HR career and lead the future of HR in only 18 months. You'll take three core programs and two strategic accelerators as well as complete mentoring and an advised portfolio project. Graduates of this program demonstrate a breadth of HR knowledge and capabilities to bring wherever they go.

Learn How to Earn a Human Capital Strategy Credential

Course Outline

Day One

CEP icon
Welcome and Introduction
Become a Better Coach Icon
Self – Growing My Coaching Skills
  • Personal Best Coaching Experience
  • Power Tools
  • Coaching Experiential #1: Leadership Challenges & Opportunities
  • Coaching Impact Model
  • Coaching Beyond the Question
  • Commitments & Breakout
CEP Empower Icon
Others – Inspiring Others to Coach
  • Provide Coaching Skills Training/Workshops
  • Implement Peer Coaching & Coaching Circles
  • Coaching Circle Live Demo
  • Case Study
  • Curate Coaching Resources
  • Leverage Coaching Role Models
  • AI Coaching
  • Reward Coaching
  • Coaching Experiential #2: My Action Plan

Course Outline

Day Two

CEP Culture Icon
Organization – Transforming Our Culture
  • Coaching Culture Fundamentals
  • What a Person Sees vs What an Organization Does
  • Organizational Readiness
  • Reflection: Coaching Culture SWAT Analysis
  • Coaching Experiential #3: Coaching Culture SWOT Analysis
  • Reflection: Coaching Culture Vision
  • Influencing Decision-Makers
  • Evaluating Impact of Coaching & ROI
  • Measuring Impact of Coaching
  • Two Strategies to Implement a Coaching Culture
  • Commitments & Case Studies
  • Coaching Experiential #4: My Coaching Culture Action Plan
  • Exam Review
  • Q&A

Class Format