Change Management for HR (CMHR) Certification

Optimize Your Talent Strategy

Class Format


Why You Should Attend

Guide people through change to
accelerate business success.


Have you ever been asked by your clients to help with change?  Have you been part of an unsuccessful change initiative?  Have you wondered why it’s so hard to communicate effectively about change?  That’s because most change initiatives don’t focus enough on the people and their needs. 

HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.


What You'll Learn

Increase effectiveness

Partner with the Business

Partner with the business to successfully manage change.

demonstrate tech competence

Explore the Role of HR During Change

Distinguish among the three different roles that HR can play, and consider how to use each one.

Enable Virtual Communication

Create an Action Plan

Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching. 

What to Expect

  • Select training dates and times that work in your schedule; offerings are consecutive 8-hour days OR weekly 4-hour sessions 
  • ​​​​​​​​​​​​​​Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile 
  • Chat and interact with your facilitator and peers via Zoom platform available on mobile or desktop for the virtual training option
  • Earn your HCI certification by attending all of the sessions, complete all classwork, and pass the multiple-choice exam with a score of 80% or higher 
  • Renew your HCI certification every three years by obtaining 60 credits 
  • Attend this training and earn 13 HCI, HRCI, SHRM, and ATD recertification credits

Earn Your Human Capital Strategy Credential 


This certification is part of HCI's Human Capital Academy program, designed to help you build in-demand capabilities, advance your career, and lead the future of HR. Click the link below to learn more about the other certification programs in the Academy and the special pricing available. 

Learn How to Earn a Human Capital Strategy Credential >

Course Outline


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  • The role of change in organizations 
  • Change management principles 
  • Partnership between HR and the business
  • HR’s change management roles: Architect, Broadcaster, Coach

Course Outline

The Architect

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Designing Change Initiatives
  • Overview of Architect role
  • Using human-centered design for a change initiative 
  • Using nudges in change design
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Partnering with the Business
  • Obtaining buy-in and sponsorship 
  • Identifying and involving stakeholders 
  • Creating the change management team 
  • Establishing decision-making authority
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Setting Up Change Initiatives for Success
  • Assessing change readiness
  • Identifying and addressing organizational barriers to change
  • Planning for and evaluating sustainability

Course Outline

The Broadcaster

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Communicating the Right Information in the Right Way
  • Overview of Broadcaster role and why communication is important
  • How to communicate:
    • The change vision
    • Reasons for the change
    • Details about the change
    • The impact on employees
    • Progress of the change
  • Framing each message
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Building a Strategic Communication Plan
  • Importance of being strategic and planful
  • Audience considerations
  • Timing of messages 
  • Communication channels/methods 
  • Choosing the right senders 
  • Emotional resonance

Course Outline

The Coach

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Understanding and Addressing Reactions to Change
  • Overview of the Coach role
  • Different ways people react to change 
  • Addressing resistance and barriers
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Maximizing Employees’ Capabilities
  • Identifying training needs
  • Creating a training plan 
  • Building confidence
  • Developing a growth mindset
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Keeping Employees Engaged Through Change
  • Importance of keeping employees engaged 
  • Building team cohesion
  • Encouraging resilience 
  • Reinforcement methods (rewards, recognition)
  • Creating a network of coaches (managers, super users, ambassadors)

Course Outline


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Action Planning

Class Format

View the course brochure