Change Happens — Guide Your People Through Change and Accelerate Business Success
Change is an essential skill for anyone in HR. HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.
What You'll Learn
Partner with the Business
Partner with the business to successfully manage change
Explore the Role of HR During Change
Distinguish among the three different roles that HR can play, and consider how to use each one
Create an Action Plan
Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching
What to Expect
- COVID NOTICE: Due to ongoing uncertainty related to Covid-19, we encourage all in-person course attendees to avoid making non-refundable arrangements for travel and accommodations
- Select training dates and times that fit your schedule
- Finish your HCI program with a free toolkit, access to additional videos and research, and a set of skills that you can use on the job immediately
- Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile
- Chat and interact with faculty and peers via Zoom
- Earn your HCI certification by attending all the sessions, completing all classwork, and passing the multiple-choice exam with a score of 80% or higher
- Renew your HCI certification every three years by obtaining 60 credits
- Attend this certification program and earn 13.5 HCI, 13.5 HRCI, 13.5 SHRM, and 13 ATD recertification credits
Earn Your Human Capital Strategy Credential
Build the in-demand strategic capabilities you need to advance your HR career and lead the future of HR in only 18 months. You'll take three core programs and two strategic accelerators as well as complete mentoring and an advised portfolio project. Graduates of this program demonstrate a breadth of HR knowledge and capabilities to bring wherever they go.
Course Outline
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Day One
- The role of change in organizations
- Change management principles
- Partnership between HR and the business
- HR’s Change Management roles: Architect, Broadcaster, Coach
- Overview of Architect role
- Use human-centered design for a change initiative
- Use nudges in change design
- Obtain buy-in and sponsorship
- Identify and involve stakeholders
- Create the change management team
- Establish decision-making authority
- Assess change readiness
- Identify and address organizational barriers to change
- Plan for and evaluating sustainability
Course Outline
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Day Two
- Overview of Broadcaster role and why communication is important
- How to communicate:
- Framing each message
- Importance of being strategic and planful
- Audience considerations
- Timing of messages
- Communication channels/methods
- Choose the right senders
- Emotional resonance
- Overview of the Coach role
- Different ways people react to change
- Addressing resistance and barriers
- Identify training needs
- Create a training plan
- Build confidence
- Develop a growth mindset
- Importance of keeping employees engaged
- Build team cohesion
- Encourage resilience
- Reinforcement methods (rewards, recognition)
- Create a network of coaches (managers, super users, ambassadors)
- Action Planning
