Change Management for HR (CMHR) Certification

Optimize Your Talent Strategy

Class Format


Change happens. Guide people through change to accelerate business success.


HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.


Who Should Attend

Now, more than ever, change is an essential competency for anyone in HR. Whether you are a leader, a generalist, or in a center of excellence, you'll learn tools and techniques that are immediately actionable and relevant.


What You'll Learn

Partner with business icon

Partner with the Business

Partner with the business to successfully manage change.

Explore role of HR icon

Explore the Role of HR During Change

Distinguish among the three different roles that HR can play, and consider how to use each one.

Create an action plan icon

Create an Action Plan

Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching. 

What to Expect

  • COVID NOTICE: Due to ongoing uncertainty related to Covid-19, we encourage all in-person course attendees to avoid making non-refundable arrangements for travel and accommodations
  • Select training dates and times that fit your schedule; offered as a 2-day program or as a virtual series with half-day sessions delivered over 4 weeks
  • Leave every HCI program with a free toolkit, access to additional videos and research, and a set of skills that you can use on the job immediately
  • Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile 
  • Chat and interact with your facilitator and peers via Zoom platform available on mobile or desktop for the virtual training option
  • Earn your HCI certification by attending all of the sessions, complete all classwork, and pass the multiple-choice exam with a score of 80% or higher 
  • Renew your HCI certification every three years by obtaining 60 credits 
  • Attend this training and earn 13 HCI, HRCI, SHRM, and ATD recertification credits

Earn Your Human Capital Strategy Credential 


This certification is part of HCI's Human Capital Academy program, designed to help you build in-demand capabilities, advance your career, and lead the future of HR. Click the link below to learn more about the other certification programs in the Academy and the special pricing available. 

Learn How to Earn a Human Capital Strategy Credential >

Course Outline


cmhr icon
  • The role of change in organizations 
  • Change management principles 
  • Partnership between HR and the business
  • HR’s change management roles: Architect, Broadcaster, Coach

Course Outline

The Architect

Architect icon
Designing Change Initiatives
  • Overview of Architect role
  • Using human-centered design for a change initiative 
  • Using nudges in change design
Architect icon
Partnering with the Business
  • Obtaining buy-in and sponsorship 
  • Identifying and involving stakeholders 
  • Creating the change management team 
  • Establishing decision-making authority
Architect icon
Setting Up Change Initiatives for Success
  • Assessing change readiness
  • Identifying and addressing organizational barriers to change
  • Planning for and evaluating sustainability

Course Outline

The Broadcaster

Broadcaster icon
Communicating the Right Information in the Right Way
  • Overview of Broadcaster role and why communication is important
  • How to communicate:
    • The change vision
    • Reasons for the change
    • Details about the change
    • The impact on employees
    • Progress of the change
  • Framing each message
Broadcaster icon
Building a Strategic Communication Plan
  • Importance of being strategic and planful
  • Audience considerations
  • Timing of messages 
  • Communication channels/methods 
  • Choosing the right senders 
  • Emotional resonance

Course Outline

The Coach

Coach icon
Understanding and Addressing Reactions to Change
  • Overview of the Coach role
  • Different ways people react to change 
  • Addressing resistance and barriers
Coach icon
Maximizing Employees’ Capabilities
  • Identifying training needs
  • Creating a training plan 
  • Building confidence
  • Developing a growth mindset
Coach icon
Keeping Employees Engaged Through Change
  • Importance of keeping employees engaged 
  • Building team cohesion
  • Encouraging resilience 
  • Reinforcement methods (rewards, recognition)
  • Creating a network of coaches (managers, super users, ambassadors)

Course Outline


cmhr icon
Action Planning

Class Format

Interested in learning more about the Change Management for HR certification program?