Change happens. Guide people through change to accelerate business success.
HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.
Who Should Attend
Now, more than ever, change is an essential competency for anyone in HR. Whether you are a leader, a generalist, or in a center of excellence, you'll learn tools and techniques that are immediately actionable and relevant.
What You'll Learn
Partner with the Business
Partner with the business to successfully manage change.
Explore the Role of HR During Change
Distinguish among the three different roles that HR can play, and consider how to use each one.
Create an Action Plan
Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching.
What to Expect
- COVID NOTICE: Due to ongoing uncertainty related to Covid-19, we encourage all in-person course attendees to avoid making non-refundable arrangements for travel and accommodations
- Select training dates and times that fit your schedule; offered as a 2-day program or as a virtual series with half-day sessions delivered over 4 weeks
- Leave every HCI program with a free toolkit, access to additional videos and research, and a set of skills that you can use on the job immediately
- Access log-in information, certification materials (participant guide and toolkit), and the exam in your MyHCI profile
- Chat and interact with your facilitator and peers via Zoom platform available on mobile or desktop for the virtual training option
- Earn your HCI certification by attending all of the sessions, complete all classwork, and pass the multiple-choice exam with a score of 80% or higher
- Renew your HCI certification every three years by obtaining 60 credits
- Attend this training and earn 13 HCI, HRCI, SHRM, and ATD recertification credits
Earn Your Human Capital Strategy Credential
This certification is part of HCI's Human Capital Academy program, designed to help you build in-demand capabilities, advance your career, and lead the future of HR. Click the link below to learn more about the other certification programs in the Academy and the special pricing available.
Course Outline
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Introduction
- The role of change in organizations
- Change management principles
- Partnership between HR and the business
- HR’s change management roles: Architect, Broadcaster, Coach
Course Outline
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The Architect
- Overview of Architect role
- Using human-centered design for a change initiative
- Using nudges in change design
- Obtaining buy-in and sponsorship
- Identifying and involving stakeholders
- Creating the change management team
- Establishing decision-making authority
- Assessing change readiness
- Identifying and addressing organizational barriers to change
- Planning for and evaluating sustainability
Course Outline
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The Broadcaster
- Overview of Broadcaster role and why communication is important
- How to communicate:
- The change vision
- Reasons for the change
- Details about the change
- The impact on employees
- Progress of the change
- Framing each message
- Importance of being strategic and planful
- Audience considerations
- Timing of messages
- Communication channels/methods
- Choosing the right senders
- Emotional resonance
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The Coach
- Overview of the Coach role
- Different ways people react to change
- Addressing resistance and barriers
- Identifying training needs
- Creating a training plan
- Building confidence
- Developing a growth mindset
- Importance of keeping employees engaged
- Building team cohesion
- Encouraging resilience
- Reinforcement methods (rewards, recognition)
- Creating a network of coaches (managers, super users, ambassadors)
Course Outline
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Conclusion
