Frequently Asked Questions

Want to speak with an HCI team member?

Phone: +1 866 538 1909 

Email: support@hci.org

FAQ

Account

Q. How do I become a member of HCI? Is there a fee to be a member?

Any individual can join and become a member of HCI by clicking on the “Login to MyHCI” link at the top of the page.

A Community Membership is complimentary.

Q. How do I access my account information?

  • On the top-right navigation select Login to MyHCI
  • Enter your e-mail address and password
  • At the top right of the page, select your name then select Account Details.

Q. What do I do if I cannot remember my password?

Please use the password reset button upon attempting to log into your account. Be sure to check your junk/spam folder for the password reset email. Alternatively, you can always reach out to HCI Member Services through chat or support@hci.org.

Q. How can I update my email address, password, or contact information?

  • On the top navigation select the Login to MyHCI link.
  • Enter your e-mail address and password.
  • At the top right of the page, select your name then select Account Details.
  • You will see a heading for Personal Details; click Edit, then Save after making any changes.

Q. How can I update my email subscription preferences?

  • Log in and navigate to Account Details.
  • You will see a heading for Subscriptions. Click that heading and then select your preferences.
  • Click Save. Please allow up to seven business days for these changes to take effect.

Training

Q: Where can I find the upcoming course schedule?

Please go to this page to access the schedule where you can filter by certification and location.

Q: Where can I find my training materials, exam link, venue address, facilitator's contact information, etc.?

  • On the top navigation select the “Login to MyHCI” link
  • Enter your e-mail address and password
  • At the top right of the page, select your name then select "MyHCI Dashboard"
  • Your materials will appear under the headings "Learning" and "Overview"
  • Select your course name and scroll down to "View Documents" to find your training materials
  • Your completed certifications will appear under the heading "Transcript"

Q. What are the online classes like?

HCI's online certification programs are delivered through Zoom. Audio is conducted either by telephone or through your computer speakers--you get to choose. To ensure you can join and participate in online programs, please take a few minutes to click here and test your browser.

To learn more about joining Zoom meetings, watch these short videos: 

Join a Zoom Meeting
Joining & Configuring Audio & Video 

Q. What are the requirements for an HCI certification?

To successfully earn an HCI certification, you must:

  • Attend all of the sessions. You may be excused for a maximum of two hours of class time.
  • Participate in group discussions, complete all classwork, and submit the evaluation. 
  • Pass the certification exam with a score of 80% or higher.

Q: What is the exam like?

The multiple-choice exam (required for all certification courses) can be taken any time after attending and does not expire. The exam consists of 40-60 questions depending on the course taken.

Q: How do I cancel or reschedule my training?

If you need to cancel or change your registration, please send an email to support@hci.org with the existing course and dates that you wish to change as well as the desired new course and dates. Please refer to our cancellation policy here.

Q: How do I recertify my designation?

Each certification is valid for a three-year period. Renewal is based on continuing education credits that demonstrate currency in the field. Credits may be earned by attending HCI learning programs, completing additional courses, or through outside educational activities. The accumulation of 60 credits extends the certification for three additional years. Learn more about HCI recertification here

Webcasts

Q. Who can view HCI webcasts?

Community Membership is complimentary, and these members can view live and a selection of on-demand webcasts free of charge.

Q. How long are webcast presentations on hci.org?

All webcasts last approximately one hour; 45 minutes for the main presentation and 15 minutes for Q&A.

Q. Do HCI's live webcasts earn HRCI, SHRM, and HCI credit valid toward recertification?

HCI's webcasts each earn one General HRCI, SHRM, and HCI credit. Please note it can take up to 24 hours for the codes to appear in your transcript after viewing a live or on-demand webcast. If it has been more than 24 hours, please chat or email support@hci.org with the webcast name and we will send you the credit codes.

Q. Do I receive credit for watching on-demand webcasts?

  •  HCI on-demand webcasts are eligible for HRCI and SHRM credit for two years past the original air-date. 
  • HRCI utilizes separate codes based on the date that you view the webcast. Contact HCI with questions (email: support@hci.org).
  • HCI on-demand webcasts provide one credit towards HCI recertification; those credits never expire. 

Q. How do I view my webcast credits?

Credits are tracked in your Transcript, which you can access here:

  1. On the top navigation, select the “Login to MyHCI” link
  2. Enter your e-mail address and password
  3. At the top right of the page, select your name, then select "MyHCI Dashboard"
  4. Your program codes will appear under the heading "Transcript"

Q. I see the webcast name in my Transcript; however, the program code is missing. Where is it?

HCI webcasts are pre-approved in advance of the showings; however, some codes take longer to process than others. Once the code has been processed, it will automatically populate in your transcript. You can also submit the webcast without the program code directly to your accrediting institution for credit so long as the webcast's name and date of viewing are provided.

Q. Why isn’t my on-demand webcast code working?

HRCI utilizes separate codes based on the date that you view the webcast. Please contact HCI with questions (email: support@hci.org).

Q. How do I get the webcast to play? When I click the link, it takes me back to the webcast registration page.

The webcast will start at the top of the hour. If you reach the page early, refresh your page at the webcast start time for the player to appear. HCI's live webcast presentations are streamed using the Ustream platform. Live webcasts start at the top of the hour in EST (New York) time.

Q. Can I view an HCI webcast on my smartphone or tablet?

Yes! You can now watch HCI webcasts on your PC, Mac, smartphone, or tablet.

Q. Where will the audio for the webcast come from?

The webcast audio will come through the speakers on your device; please make sure the volume is turned up. There is no additional bridge line to call in to.

Q. Which web browsers are supported?

We recommend using Google Chrome, Firefox, or Safari. For members using Internet Explorer, you must be using IE 10 or higher.

Q. I can't see the video. What do I do?

Depending on your computer and Internet connection speed, please allow 30 seconds for the player to load. If the video is still not loading:

  1. Right-click on the player
  2. Click Settings
  3. Click Tab on far left (computer screen with a play button)
  4. Uncheck "Enable Hardware Acceleration"
  5. Refresh your browser
  6. Hover mouse over player and click on "High" and reduce to "240."

Q. What if I see an "off-air" message? 

If you see an "off-air" message displayed on the player while the webcast is airing, this could be due to blocked proxy ports on your network. You may need to connect with your IT department or system administrator to determine if your network ports are open.

Q. I can't hear the audio; what do I do?

Confirm that your speakers are turned on and turned up. Hover your mouse over the player. On the left is a volume slider. Please make sure that it is turned up all the way.

Still having problems:

  • In the windows taskbar on the bottom right, click the speaker icon and then click "mixer."
  • Make sure the device says "speakers" and is turned all the way up.
  • On the right should be sounds coming from different applications, make sure Internet Explorer (or any other browsers) volume is turned up.
  • NOTE: Each tab you have open in your browser will show up with different volume control; make sure all are turned up.

Q. I hear an echo. Where is it coming from?

Make sure you don't have two tabs in your browser open with the video playing.

Q. I can't vote on Polls. What do I do?

  • To view polls, you must be running IE 10 or higher, Chrome, Firefox, or Safari.
  • Polls are located on the right-hand side of the page.
  • Try refreshing your page.
  • You can also open a new tab in your browser and go to http://www.polleverywhere.com/hciwebcasts; polls will show up there as well.
  • You can also send in your vote via SMS texting, with the provided information on the screen.

Conferences

Q: How do I cancel my conference registration?

If you need to cancel your registration or switch attendees please chat or email Member Services at support@hci.org for assistance. Please refer to our cancellation policy here.

Q: What is the dress code at HCI conferences?

The dress code is business casual.

Q. Can I earn HRCI, SHRM, and ATD credit through attending HCI conference?

Yes. Most of HCI's conferences all earn HRCI, SHRM, and ATD continuing education credit.

Q. Where can I find my HRCI and SHRM program codes for courses, conferences, and webcasts that I've attended?

• On the top navigation select the “Login to MyHCI” link

• Enter your e-mail address and password

• At the top right of the page, select your name then select "MyHCI Dashboard"

• Your program codes will appear under the heading "Transcript"

For ATD’s recertification process, currently, there are no program codes. You would submit the title of the training or conference and the number of hours approved.

Refund/Cancellation Policy

Q. Canceled, rescheduled, or postponed training Events:

In the event that the original training event that you purchased is canceled, postponed or rescheduled:

  • HCI will notify you in advance regarding changes to the date, time, or location.
  • You will receive a credit to your HCI account for 100% of the original price paid.
  • You may use that credit on any HCI product or combination of HCI products or services within 12 months of the credit issue date.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to support@hci.org

Q. If you are unable to attend the training event:

In the event that you are unable to attend the original training event that you purchased:

  • Submit your cancellation to HCI in writing via email prior to the start of your training.Please send the request to support@hci.org
  • Upon review of your request, you will receive a credit to your HCI account for 100% of the original price paid.
  • You may use that credit on any HCI product or combination of HCI products or services within 12 months of the credit issue date.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing. 

Recertification Credits

Q. Where can I apply credit hours toward my recertifications for HCI and outside of HCI?

All credit hours earned in HCI programs (conferences, webcasts, and certifications) can be used toward HCI’s recertification process. Learn more about HCI recertification
 
Most HCI certifications, conferences, and webcasts have been approved for recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.  
 
The Society for Human Resource Management (SHRM) has pre-approved many HCI certifications, conferences, and webcasts for Professional Development Credits (PDCs) toward SHRM-CP℠ or SHRM-SCP℠ Certifications. 
 
Some HCI programs are pre-approved by the ATD Certification Institute for continuing education credits towards recertification by Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credential holders. Currently, for ATD’s recertification process, there are no program codes issued by HCI. Instead, you would submit the title of the training or conference and the number of hours approved.
 
HCI learners can submit their HCI credits toward the Project Management Institute’s (PMI) PDU recertification process. HCI is not an approved training provider of PMI, but HCI courses about project management, leadership, or strategic and business management can be submitted to PMI by the PMI credential holder.  
 
HCI is not an approved training provider of the International Coach Federation (ICF), but ICF credentialed coaches can submit their HCI credits as Continuing Education Credits (CCEs) in Resource Development.  
 
Please see the specific HCI course, conference, and webcast pages for details into pre-approval status and the number of credit hours offered. 

Q. Where can I find my HRCI and SHRM program codes for courses, conferences, and webcasts that I've attended?

• On the top navigation select the “Login to MyHCI” link

• Enter your e-mail address and password

• At the top right of the page, select your name then select "MyHCI Dashboard"

• Your program codes will appear under the heading "Transcript"