Frequently Asked Questions

Want to speak with an HCI team member?

Call 1-866-538-1909 or email support@hci.org

FAQ

Account

Q. How do I become a member of HCI? Is there a fee to be a member?

Any individual can join and become a member of HCI by clicking on the “Login to MyHCI” link at the top of the page.

A Community Membership is complimentary.

Q. How do I access my account information?

  • On the top-right navigation select Login to MyHCI
  • Enter your e-mail address and password
  • At the top right of the page, select your name then select Account Details.

Q. What do I do if I cannot remember my password?>

Please use the password reset button upon attempting to log into your account. Alternatively, you can always reach out to HCI Member Services at 866-538-1909 or support@hci.org.

Q. How can I update my email address, password, or contact information?

  • On the top navigation select the Login to MyHCI link.
  • Enter your e-mail address and password.
  • At the top right of the page, select your name then select Account Details.
  • You will see a heading for Personal Details; click Edit, then Save after making any changes.

Q. How can I update my email subscription preferences?

  • Log in and navigate to Account Details.
  • You will see a heading for Subscriptions. Click that heading and then select your preferences.
  • Click Save. Please allow up to seven business days for these changes to take effect.

Training

Q: Where can I find the upcoming course schedule?

Please go to this page to access the schedule where you can filter by certification and location.

Q: Where can I find my training materials, exam link, venue address, facilitator's contact information, etc.?

• On the top navigation select the “Login to MyHCI” link

• Enter your e-mail address and password

• At the top right of the page, select your name then select "MyHCI Dashboard"

• Your materials will appear under the headings "Learning" and "Overview"

• Your completed certifications will appear under the heading "Transcript"

Q. What are the online classes like?

HCI's online classes have the same content and flow of our on-site courses. For the duration of the online course, you'll be logged onto your computer through Adobe Connect as well as dialed into a bridge line for an interactive classroom experience. If you have never attended an Adobe Connect meeting before, please visit this link to get a quick overview:http://www.adobe.com/products/adobeconnect.html

Q: What is the exam like?

The multiple-choice exam (required for all certification courses) can be taken any time after attending and does not expire. The exam consists of 40-60 questions depending on the course taken.

Q: How do I cancel or reschedule my training?

If you need to cancel or change your registration, please call Member Services at 866-538-1909 for assistance. Please refer to our cancellation policy here.

Q: How do I recertify my designation?

Each certification is valid for a three-year period. Renewal is based on continuing education credits that demonstrate currency in the field. Credits may be earned by attending HCI learning programs, completing additional courses, or through outside educational activities. The accumulation of 60 credits extends the certification for three additional years.

Webcasts

Q. How do I get the webcast to play? When I click the link it takes me back to the webcast registration page.

The webcast will start at the top of the hour. If you reach the page early, simply refresh your page at the webcast start time in order for the player to appear. HCI's live webcast presentations are streamed using the Ustream platform. Live webcasts start at the top of the hour in EST (New York) time.

Q. Who can view HCI webcasts?

Community Membership is complimentary and these members can view live and a selection of on-demand webcasts free of charge.

Q. How long are webcast presentations on hci.org?

All webcasts last approximately one hour; 45 minutes for the main presentation and 15 minutes for Q&A.

Q. Can I view an HCI webcast on my smartphone or tablet?

Yes! You can now watch HCI webcasts on your PC, Mac, smartphone, or tablet.

Q. Do HCI's webcasts earn HRCI and SHRM credit valid towards outside recertification?

Yes! HCI's webcasts each earn one General HRCI and SHRM credit. These credits are tracked in your Transcript, which you can access here:

• On the top navigation select the “Login to MyHCI” link

• Enter your e-mail address and password

• At the top right of the page, select your name then select "MyHCI Dashboard"

• Your program codes will appear under the heading "Transcript"

Q. I see the webcast name in my Transcript, however, the program code is missing. Where is it?

HCI webcasts are pre-approved in advance of the showings, however, some codes take longer to process than others. Once the code has been processed it will automatically populate in your transcript. You can also submit the webcast without the program code directly to your accrediting institution for credit so long as the name of the webcast and date of viewing is provided.

Q. Are on-demand webcasts eligible for recertification credit?

Yes! Webcasts from 2018 and later viewed on-demand will earn HRCI and SHRM credits. These will appear in the "On Demand Webcast" section of your transcript.

Q. Where will the audio for the webcast come from?

The webcast audio will come through the speakers on your device, please make sure the volume is turned up. There is no additional bridge line to call in to.

Q. Which web browsers are supported?

We recommend using Google Chrome, Firefox, or Safari. For members using Internet Explorer, you must be using IE 10 or higher.

Q. I can't see video. What do I do?

Depending on the speed of your computer and Internet connection, please allow 30 seconds for the player to load. If the video is still not loading:

• Right-click on the player

• Click Settings

• Click Tab on far left (computer screen with a play button)

• Uncheck "Enable Hardware Acceleration"

• Refresh your browser

• Hover mouse over player and click on "High" and reduce to "240"

Click here and follow the steps outlined on that page to make sure that you have an updated version of Adobe Flash Player installed.

Q. What if I see an "off air" message? 

If you see an "off air" message displayed on the player while the webcast is airing, this could be due to blocked proxy ports on your network. You may need to connect with your IT department or system administrator to determine if the ports on your network are open.

Q. I can't hear the audio, what do I do?

Confirm that your speakers are turned on and turned up. Hover your mouse over the player, on the left is a volume slider. Please make sure that is turned up all the way.

Still having problems:

• In the windows taskbar on the bottom right, click the speaker icon and then click "mixer".

• Make sure the device says "speakers" and is turned all the way up.

• On the right should be sounds coming from different applications, make sure Internet Explorer (or any other browsers) volume is turned up.

• NOTE: Each tab you have open in your browser will show up with different volume control, make sure all are turned up.

Q. I hear an echo. Where is it coming from?

Make sure you don't have two tabs in your browser open with the video playing.

Q. I can't vote on Polls. What do I do?

• To view polls, you must be running IE 10 or higher, Chrome, Firefox, or Safari

• Polls are located on the right-hand side of the page.

• Try refreshing your page.

• You can also open a new tab in your browser and go to http://www.polleverywhere.com/hciwebcasts, polls will show up there as well.

• You can also send in your vote via SMS texting, with the provided information on the screen.

Conferences

Q: How do I cancel my conference registration?

If you need to cancel your registration or switch attendees please call Member Services at 866-538-1909 for assistance. Please refer to our cancellation policy here.

Q: What is the dress code at HCI conferences?

The dress code is business casual.

Q. Can I earn HRCI and SHRM credit through attending HCI conference?

Yes. HCI's webcasts, conferences, and training classes all earn HRCI and SHRM continuing education credit.

Q. Where can I find my HRCI and SHRM program codes for courses, conferences, and webcasts that I've attended?

• On the top navigation select the “Login to MyHCI” link

• Enter your e-mail address and password

• At the top right of the page, select your name then select "MyHCI Dashboard"

• Your program codes will appear under the heading "Transcript"

Refund/Cancellation Policy

Q. Canceled, Rescheduled, or Postponed Training Events:

In the event that the original training event that you purchased is canceled, postponed or rescheduled:

• HCI will notify you in advance regarding changes to the date, time or location.

• You will receive a credit to your HCI account for 100% of the original price paid.

• You may use that credit on any HCI product or service within 12 months of the credit issue date.

     • If the product being exchanged is more than the cost of the original product you are responsible for paying the difference.

     • If the product being exchanged is less than the original cost of the product you will receive a refund for the difference.

• Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to: support@hci.org

Q. If you are unable to attend the training event:

In the event that you are unable to attend the original training event that you purchased:

• Submit your cancellation to HCI in writing at least (7) business days prior to the training event. Cancelation or rescheduling with less than 7 days notice could result in HCI not refunding all or part of the original training cost.

• Upon review of your request you will receive a credit to you HCI account for 100% of the original price paid.

• You may use that credit on any HCI product or service within 12 months of the credit issue date.

     • If the product being exchanged is more than the cost of the original product you are responsible for paying the difference prior to the rescheduled training event.

     • If the product being exchanged is less than the original cost of the product you will receive a refund for the difference.

• Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to: support@hci.org