For Canceled, Rescheduled, or Postponed Training Events:

In the event that the original training event that you purchased is canceled, postponed or rescheduled:

• HCI will notify you in advance regarding changes to the date, time or location.

• You will receive a credit to your HCI account for 100% of the original price paid.

• You may use that credit on any HCI product or service within 12 months of the credit issue date.

     • If the product being exchanged is more than the cost of the original product you are responsible for paying the difference.

     • If the product being exchanged is less than the original cost of the product you will receive a refund for the difference.

• Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to: support@hci.org

If you are unable to attend the training event:

In the event that you are unable to attend the original training event that you purchased:

• Submit your cancellation to HCI in writing at least (7) business days prior to the training event. Cancelation or rescheduling with less than 7 days notice could result in HCI not refunding all or part of the original training cost.

• Upon review of your request, you will receive a credit to your HCI account for 100% of the original price paid.

• You may use that credit on any HCI product or service within 12 months of the credit issue date.

     • If the product being exchanged is more than the cost of the original product you are responsible for paying the difference prior to the rescheduled training event.

     • If the product being exchanged is less than the original cost of the product you will receive a refund for the difference.

• Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to: support@hci.org