For canceled, rescheduled, or postponed training events:

In the event that the original training event that you purchased is canceled, postponed, or rescheduled:

  • HCI will notify you in advance regarding changes to the date, time, or location.
  • You will be able to transfer to another date, location, or product of the same value.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing. Please send the request to support@hci.org
  • Any previously issued and unused account credits will expire 12 months after the issue date.

If you are unable to attend the training event:

In the event that you are unable to attend the original training event that you purchased:

  • Submit your cancellation to HCI in writing via email prior to the start of your training.Please send the request to support@hci.org
  • You will be able to transfer to another date, location, or product of the same value.
  • Your purchase may be transferred to another colleague once HCI receives the request in writing. 
  • Any previously issued and unused account credits will expire 12 months after the issue date.