Kristi's experience in healthcare spans over 20 years and she has been at the forefront of the experience movement evolution. Kristi started inpatient experience at Atrium Health in 2010 just as HCAHPS was implemented and led the patient experience team. At Press Ganey, she was a leader of the Strategic Consulting division and partnered with leading healthcare organizations transitioning them from tactical approaches to development and implementation of systemic experience strategy. Kristi was Vice President of Organizational Resiliency at Novant Health where she focused on understanding and improving the experience of caregivers as it relates to burnout and emotional exhaustion. Foundationally, Kristi’s work centers around intentionally creating resilient and high-performing systems on a foundation of meaningful and actionable insights. Kristi has an M.A in Applied Psychology from New York University, and a B.A. in IO Psychology from the University of Minnesota.
Head of Healthcare Experience, Medallia