In this episode of the "Nine to Thrive HR" podcast, host Cindi Koetzle teams up with Gianna Ricciardi, co-founder and practice leader at Vita Assure, a Canadian brokerage firm specializing in employee benefits for small and medium-sized enterprises. They discuss strategies for improving the utilization of employee benefits within organizations. Gianna emphasizes the importance of effective communication and engagement when it comes to employee benefits. She shares insights on creating comprehensive communication plans, utilizing various communication styles, and tailoring content to fit employees' needs. The conversation also covers the evolving landscape of employee benefits, focusing on wellness and mental health initiatives, and the role of technology in benefit delivery. Throughout the discussion, the importance of feedback collection and continuous improvement is highlighted as an essential aspect of benefit communication and utilization.