Managers especially influence company culture and employee experience. We can draw a straight line from high management quality to higher performing employees, which leads to higher customer satisfaction.  

A manager can make or break an employee’s experience at their company and the role of a manager is more important now than ever before.  Employees demand and expect leaders that inspire, invest in their careers, give them feedback and engage them in two-way conversations. 

In this session, you will learn: 

• How Michelin is approaching management quality and creating an environment that fosters employee engagement 
• Ways for managers and employees to structure feedback processes that work for your company, and using that feedback to focus on meaningful development 
• How to create space where people feel comfortable giving and receiving feedback