Founder and CEO

11:45am-12:20pm Building an Informed Succession Plan with Employee Experience Data

General Session

Company leadership and employee experience are closely intertwined. As the needs of the workforce evolve, effective, empathetic leadership is more important than ever. This session will outline how to build a methodical, evidence-based succession plan in your organization. 
Research consistently finds that effective leadership depends on strong soft skills, or "people skills," even more so than technical skills. These skills, including communication, conflict resolution, and collaboration, can be difficult to measure by reviewing an employee's performance alone. This session will explain how to capture and leverage peer-to-peer experiences to measure and map these soft skills in order to establish an informed succession plan for your leadership team. 
In this session, you will learn:

  • How to measure the impact of a manager on team/employee experience
  • How to use employee experience data to inform your succession planning
  • How to define, measure, and develop soft skills and core competencies for prospective leaders