Head of Culture & Engagement
3:20pm-3:50pm Evolving from Engagement to Experience: Integrating Stakeholders to Create an Intentional Employee Experience
Measuring employee engagement is critically important. However, it is only one part of a bigger effort to create a culture and comprehensive employee experience that attracts talent and enables them to deliver their best. Intentionally shaping a positive employee experience is how we make good on the contract we make with our employees when we first hire them to our organization... and it’s how we keep them.
This is ever more evident in our current times. As organizations respond to events like COVID-19 and demonstrations of racial injustice, employee experiences will be impacted. Organizations that create experiences for all of their employees that align with their stated goals and values will emerge stronger than their competitors. Employees will remember those that don’t. But this alignment between stated values and experiences doesn’t happen by accident. It requires intention and rigor. It requires integrating the work of a variety of stakeholders and holding them accountable for delivering on your employee promise.
In this session, you will learn:
- The business value that comes from shaping the experience, not just measuring engagement
- The framework for how to operationalize - evolving from engagement to experience
- The specific metrics that can be used to help create accountability