A great customer experience starts with a great employee experience. A great employee experience requires that you actually understand what your employees want, a difficult task when even for small and mid-sized organizations. Watch this HCI Keynote video and learn how Walmart is harnessing the power of social media to collect real time feedback from over 2 million employees in 28 countries.

Key insights:

• Use open text responses to get qualitative data on employee needs.
• Make it easy for your people to share their opinions.
• Find the right channels to bring insights to life for your audience.
• Drive action with a simple, repeatable model for communicating insights with employees and leadership alike.