Syncing the Employer-Employee Relationship with Ongoing Feedback

Are your talent management processes designed to cultivate performance and engagement, or are they focused on rigid compliance? In this HCI Keynote video, Elizabeth Blencoe, Melissa Davis, and Rhoda Milam of T-Mobile describe how this leading telecommunications company redesigned and streamlined  its performance management process to support its larger goal of becoming a fast-paced, high-growth business.

Key insights:

  • Use informal “Sync” conversations between managers and employees to ensure everyone understands what’s expected of them, how they can improve, and how to pursue their development.
  • Support managers with training, role-playing, and conversation cards to improve the quality of performance management conversations.
  • Put managers in the driver’s seat when it comes to compensation decisions; don’t hamstring them with unwieldy rating scales.