Theresia Hermes is Director of Customer Success at Eightfold AI, where she partners with global enterprise customers to drive talent transformation through AI-powered solutions. She leads a team of high-performing Customer Success Managers focused on accelerating adoption, aligning success plans with strategic business goals, and delivering measurable outcomes across the Eightfold Talent Intelligence Platform. Theresia plays a critical role in helping organizations reimagine how they hire, retain, and grow talent in an increasingly dynamic world of work.

A longtime advocate for reshaping the way we work, Theresia has spent her career at the intersection of technology, talent, and change. Prior to joining Eightfold, she held senior leadership roles at Symphony Talent and Virgin Pulse, where she led global teams through hypergrowth, platform evolution, and customer-led innovation. She is widely recognized for fostering cross-functional collaboration, scaling HR tech adoption, and championing data-driven approaches to workforce transformation.

Based in Brooklyn, NY, Theresia enjoys city life with her husband. Outside of work, you’ll find her traveling, practicing judo, or spending time in nature - often on horseback or long runs.