Candidate Experience: Maintaining Consistency from Application to Onboarding

Like customers, candidates have certain expectations of your organization. Understanding these expectations will lead you to greater insight that will result in more effective actions. In this webcast from IBM and Hollywood Casino, Craig Shoneman and Robin Schooling share how to prevent expensive new-hire attrition by setting them up for success during the recruitment cycle.

• Avoid a stop-and-start approach to transitioning applicants to new hires; mind the gaps between touchpoints.
• Encourage hiring managers to be welcoming to new hires; one example might include inviting the hired applicant to lunch to start getting them socialized.
• Unmet expectations cause new hires to leave; ensure consistency between recruiting phase brand messaging and what actually happens to newly-minted employees.
• Apply design thinking methodology to translate user experience principles to the new hire experience.

This clip is excerpted from a full-length HCI keynote; see full version here.