Communicating for Sustainable Change at Walmart

Effective communication is essential for successful change management. Learn how Walmart is building support for change and sustaining its impact.

Best practices:

• Avoid change management speak or HR jargon; use the internal language of your organization to make your case.
• Bring employees, managers, and leaders into the change conversation; get them to take ownership of the transformation.
• Simplify your messaging wherever possible; make new behaviors easy to remember and apply. 

This clip is excerpted from a full-length HCI Keynote video; see full version here.