The Best Employee Experience Starts at Hiring, Sets the Tone for Retention

Employees today need connection to their mission, leadership and peers during every stage of their career. Enhancing the work experience through communication and engaging actions increases the likelihood they will remain with their organization. These efforts begin the moment an employee is hired and must be continually reinforced throughout their career.

Within the Internal Revenue Service, the tone for engagement is set by top leadership and championed throughout the organization. The IRS Engagement and Retention team, led by Andrew Reitmeyer, executes an engagement communications plan and capitalizes on multi-faceted opportunities to enhance the overall employee work experience. IRS leadership creates a workplace environment that focuses on motivation, open communication, diversity and empowerment for all employees.

IRS engagement efforts and its strategy are facilitated by tools that like the Four Pillars of Engagement (Listen, Develop, Lead and Support) and the Leadership Engagement Action Plan. The Engaging and Effective Communications Guide, created by a joint leadership and collective bargaining team, promotes the IRS engagement approach.