The Collision of EX and CX: How Prioritizing Employees Helps Your Customers

What is more important to you: your customers or your employees?

According to the latest research, your company doesn't have to choose; the two are inextricably linked.

Many companies today prioritize the customer experience (CX) in every facet of their business — often at the expense of the employee experience (EX). Why?

Because "the employee experience" still seems intangible to many organizations. Every day, the employee experience collides with the customer experience — affecting how employees "show up" to work, your company's KPIs, and, ultimately, how customers interact with you — but it's been hard to measure, improve, and impact exactly how.

Until now.

Join the employee experience experts in this webcast to learn:

• The “intangibles” of CX and EX and their value for your organization
• What goes into a positive employee experience and how to measure its impact on your customer experience—and your business’s bottom line
• Success stories and actionable advice from those using the EX to improve their CX