Many companies are struggling to retain talent and positions are remaining vacant, even as demand grows. Yet, leaders must create a workplace that is positive, motivating, and consistent. You can have the best, most efficient, and customer-friendly processes in the world, but they will fall apart if your team lacks motivation, is not engaged, or doesn’t work well together.
Organizations must create a culture where employees feel valued and appreciated. The key to great customer service and support is the people who deliver it. This interactive session will reveal a proven method to create a consistent culture where employees feel empowered for meeting and exceeding customer expectations–creating a more profitable business.
Please join American Management Association (AMA) for the opportunity to consider:
Three factors that create strong motivation in an individual
The right way to reward employees when they have done a great job