For good reason, there's much current talk about digital transformation. In an age of automation, companies must scrutinize manual processes and identify needless or outdated technology.
When making a worthwhile investment to help with automation, companies musn't confuse making changes with achieving true transformation, which is ultimately not a matter of process or technology.
Organizations don’t transform; people do. This starts with reskilling employees to meet current and ever-shifting demands to come. By now, you have likely heard that there is a critical deficit of soft skills in the workforce (in layman’s terms, hard skills help you deal with things while soft skills help you deal with people).
As McDonald’s Chief People Officer Melissa Kersey told ABC News: “Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center have all concluded that 85 percent of job success comes from having well-developed soft and people skills and only 15 percent of job success comes from technical skills and knowledge.”
And yet we often focus on the latter when we talk about organizations evolving and reinventing themselves.
Have we been looking at transformation through the wrong lens?
In this webcast, Dr. Tom Tonkin, Senior Principal Consultant, Thought Leadership and Advisory Services for Cornerstone OnDemand, will address the top myths of transformation and set the stage for a series of discussions on transitions in 2020 and beyond:
Dr. Tonkin will discuss:
The definition of transformation vs. the definition of change
There are only two types of change.
The reality that people must transform before an organization can transform
The key to helping people transform
Success stories, lessons learned and other available resources will be shared to get you down the right path.