Numerous studies have shown that managers have a ton of influence on how the frontline of your organization behaves and performs. They impact people’s level of engagement across the business and retention rates. Of greater interest is that while studies have shown that managers have the most influence, it’s actually a group that is largely ignored from a leadership development perspective.
Are your managers an enabler of your business or have they become a choke point for success? Is your organization investing in the capabilities that your managers need today and the skills needed to help grow your business into the future? Are you helping them develop a solid understanding of your organization’s strategy so they have a common view of the end game? Have you taken a look at their behaviors and how that’s impacting your business? Do they have the basic manager skills that set them up for success in supporting the needs of their people?
Co-presenters, Gary Magenta from Root and Berry Carpenter from Petco, will discuss the key areas where managers can be enabled to have a powerful effect on your company’s performance and your people’s level of engagement. You will also hear how Petco has improved manager effectiveness by more than 2.5% and increased customer loyalty by 5% through an investment and focus on their frontline managers. Following this webinar, you’ll have a greater understanding of why this group of people in your business means the difference between strategy execution success and failure, but most importantly walk away with key steps you can take to ensure it doesn’t mean failure.
