Author, Behavioral Scientist, Entrepreneur and Founder/CEO, motivationWorks
Data tells us that highly engaged employees are important. HR professionals know employee engagement is important. The problem is that most organizations haven’t been great at actually improving employee engagement.
It’s not because of a lack of effort. HR managers and organizations spend a tremendous amount of time and money trying to improve engagement and retention with frustratingly inconsistent results.
Simultaneously, engagement is also a critical – and at times elusive – goal for your customers. Engaged customers are loyal advocates who drive your organization’s success and growth.