The Ultimate Guide to Building an Employee Experience Program

Employee experience is what separates organizations that " succeed at attracting, cultivating, and retaining top talent apart from those that suffer from high turnover and poor morale, productivity, and customer satisfaction.

Capturing the voice of the employee, keeping a real-time pulse of the sentiment of the entire organization, uncovering what's working and where there's real friction, prioritizing key actions that can be taken to optimize the employee experience, communicating these across the organization, and monitoring progress are all fundamental to effective employee listening and employee experience programs — and taking these critical steps is more important than ever at this moment of major industry shakeups and mass employee departures.

This, when we're seeing that 50% of employees who left their last employer did so without a new job lined up. When about 60% of employees report feeling burned out and emotionally drained at their last employer. When 70% of workers who left their job due to the pandemic say they realized they wanted a better work-life balance.

After all, collecting employee feedback is strongly linked to employee satisfaction, engagement, and experience