Shared Services, the Bottom Line and First-class Service
The Government of the United Kingdom recently announced plans to save between £400 and £600 million in administrative costs in the budget. The Cameron administration will trim costs by employing a shared services program allowing government services to standardize procedures, eliminate errors, augment automation, leverage technology and use resources more effectively. Sir Bob Kerslake, Head of the Civil Service, states, “By bringing together more of the services that departments use we can not only save the taxpayer millions, an important goal in its own right, but we can deliver on our commitment to become a more unified body providing a first class service to the public.” Source
It is not only nation-state actors responding to the challenges of the global economy, but also businesses. In a world-wide recession, firms have had to be as lean as possible while still remaining agile to the challenges of the unknown. Companies have strived to find ways to do more with less over the past few years. HR Shared Services are often part of leading practice service delivery models designed to reduce costs, while improving services and increasing customer experience. To operate at its most optimal level, HR Shared Services will need to be married to the strategic business goals of the firm.
Join HCI this January 31, 2013, for the webcast, Managing HR Shared Services Talent, to hear Billy Soto, Senior Manager of HR Transformation at Deliotte & Touche LLP, and Greg Vert, Senior Consultant of HR Transformation at Deliotte, debate leading practices for managing HR shared services talent and share data and analysis from Deliotte’s 2012 Global Shared Services Survey.